Senior Employee Benefits Account Executive
bbinsurance
Personal Line Customer Service Representative
bbinsurance· 001 Brown & Brown, Inc
About this role
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Personal Lines Customer Service Representative to join our growing team in Greensboro, NC.
The Personal Lines Customer Services Representative will provide prompt, efficient, and high-quality customer service within a high-volume insurance center. The focus of the role is the customer experience with the goal of increasing customer retention and soliciting new business or cross-sell opportunities.
How You Will Contribute:
Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto ID cards, billing, payments, or any other service-related matters.
Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell opportunities.
Provide an exceptional customer experience.
Document renewal, sales, and insurance operations compliance documents into the agency management systems.
Attending internal and client meetings, as needed.
Follow agency guidelines, policies, and procedures.
Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
Promote a commitment to achieve or exceed internal and external performance standards.
Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing.
Licenses and Certifications:
Property & Casualty Producer Insurance License in good standing
Skills & Experience to Be Successful:
2+ years of customer service experience in the insurance industry
Comprehensive knowledge of personal lines insurance to include home, auto, umbrella, watercraft, collections, etc.
Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher
Experience handling personal account renewals, service needs, and customer escalations
Experience handling policy endorsement requests, mortgage changes and Auto IDs
Experience handling payments or billing questions
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Frequently Asked Questions
Is the salary disclosed for the Personal Line Customer Service Representative position at bbinsurance?
The salary for this Personal Line Customer Service Representative role at bbinsurance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Personal Line Customer Service Representative position at bbinsurance located?
This Personal Line Customer Service Representative role at bbinsurance is based in Greensboro, NC, USA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Personal Line Customer Service Representative role at bbinsurance full-time or part-time?
This is listed as a Full time position. It is posted as a Personal Line Customer Service Representative role in the 001 Brown & Brown, Inc department at bbinsurance.
Which team or department does the Personal Line Customer Service Representative at bbinsurance belong to?
This Personal Line Customer Service Representative position is part of the 001 Brown & Brown, Inc department at bbinsurance. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Personal Line Customer Service Representative position at bbinsurance?
Click the "Apply Now" button on this page. You will be redirected to bbinsurance's official application portal hosted on workday where you can submit your application directly.
When was the Personal Line Customer Service Representative job at bbinsurance posted?
This Personal Line Customer Service Representative position at bbinsurance was posted on Aug 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Personal Line Customer Service Representative
bbinsurance
You'll be redirected to bbinsurance's official application page on Workday.