PFS Representative - Denali Center

fhp· Administrative/Clerical
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📍 Fairbanks, AK, USFULL TIME

About this role

Overview

This position coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payer claims research, and other accounts receivable work. Works as a member of a team to ensure reimbursement for services in a timely and accurate manner.

 

Pay & Benefits:

  • Compensation: $20.07 starting wage with an increase based on experience and education
  • Additional Pay: Shift Differential, Annual Increases, Paid Time Off
  • Benefits: medical, vision, dental, 401k with employer match
  • Education Benefits: FHP Tuition Assistance, Student Loan Forgiveness
  • Other Benefits: Onsite Gym, Wellness Programs, Discount programs, The Learning Center (childcare services)
  • Schedule:Full-time, 40 hours per week, Monday-Friday 8:00am-4:30pm

About Denali CenterLocated next to Fairbanks Memorial Hospital, Denali Center is a 90-bed comprehensive short and long-term care facility offering uniquely compassionate care to our adult patient population. Following the Eden Alternative, we foster a core belief that aging should be a continued stage of development and growth, rather than a period of decline. Within our inviting setting, we provide residents with access to daily activities, visits from friends and family, a place to worship and on-site shopping options. We also provide our dedicated health care professionals with deeply rewarding career opportunities and fulfilling lifestyle options.

 

Responsibilities

 

  • May be assigned to process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans in an accurate and timely manner, meeting goals in work quality and productivity. Coordinates with other staff members and physician office staff as necessary ensure correct processing.
  • As assigned, reconciles, balances and pursues account balances and payments, and/or denials, working with payer remits, facility contracts, payer customer service, provider representatives, spreadsheets and the company's collection/self-pay policies to ensure maximum reimbursement.
  • May be assigned to research payments, denials and/or accounts to determine short/over payments, contract discrepancies, incorrect financial classes, internal/external errors. Makes appeals and corrections as necessary.
  • Builds strong working relationships with assigned business units, hospital departments or provider offices. Identifies trends in payment issues and communicates with internal and external customers as appropriate to educate and correct problems. Provides assistance and excellent customer service to these internal clients.
  • Responds to incoming calls and makes outbound calls as required to resolve billing, payment and accounting issues. Provides assistance and excellent customer service to patients, patient families, providers, and other internal and external customers.
  • Works as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts. Reduces Accounts Receivable balances.
  • Uses systems to document and to provide statistical data, prepare issues list(s) and to communicate with payers accurately. 

    • Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

    Qualifications

    High school diploma/GED or equivalent working knowledge.

     

    Requires knowledge of patient financial services, or financial collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.

     

    Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

     

    PREFERRED QUALIFICATIONS

    Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred.

     

    Foundation Health Partners is an EEO/AAP employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

    Frequently Asked Questions

    Is the salary disclosed for the PFS Representative - Denali Center position at fhp?
    The salary for this PFS Representative - Denali Center role at fhp is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the PFS Representative - Denali Center position at fhp located?
    This PFS Representative - Denali Center role at fhp is based in Fairbanks, AK, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the PFS Representative - Denali Center role at fhp full-time or part-time?
    This is listed as a FULL TIME position. It is posted as a PFS Representative - Denali Center role in the Administrative/Clerical department at fhp.
    Which team or department does the PFS Representative - Denali Center at fhp belong to?
    This PFS Representative - Denali Center position is part of the Administrative/Clerical department at fhp. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the PFS Representative - Denali Center position at fhp?
    Click the "Apply Now" button on this page. You will be redirected to fhp's official application portal hosted on icims where you can submit your application directly.
    When was the PFS Representative - Denali Center job at fhp posted?
    This PFS Representative - Denali Center position at fhp was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
    PFS Representative - Denali Center
    fhp
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