Player Support Team Lead
Side· Player Support
About this role
About The Role
As a Team Lead within SIDE's Global Player Support organisation, you will lead a team of Player Support Specialists through onboarding, operational readiness, and live service delivery.
You will be responsible for creating an environment where people can succeed through structured coaching, performance management, operational guidance, and continuous development.
Working closely with Quality, Training, Operations, and Workforce Management, you will help ensure the team delivers a consistent player experience while meeting operational expectations.
What You'll Be Doing
- Lead a team of Player Support Specialists through onboarding, training, and operational readiness.
- Create a positive, supportive, and accountable team culture.
- Deliver regular one-to-one meetings, coaching sessions, and performance reviews.
- Monitor operational performance against agreed service, quality, productivity, and compliance expectations.
- Support onboarding, nesting, and role readiness activities for new starters.
- Work closely with Quality, Training, and Operations to identify coaching opportunities and improve performance.
- Escalate operational risks, staffing concerns, and player-impacting issues when required.
- Promote knowledge sharing, collaboration, and continuous improvement across the team.
- Support operational readiness activities before launch and stabilization following go live.
What You'll Bring
- Experience leading Player Support, Customer Support, Trust and Safety, or Customer Experience teams.
- Strong coaching and people leadership skills.
- Experience managing operational performance through quality, productivity, and service metrics.
- Ability to balance operational priorities while supporting individual development.
- Excellent communication and stakeholder management skills.
- Confidence working in a fast-paced operational environment.
- Passion for developing people and creating high-performing teams.
Keys For Success
- Build confident, capable teams through coaching and structured development.
- Create a culture of accountability and continuous improvement.
- Deliver operational consistency while supporting player experience.
- Support readiness through onboarding, mentoring, and knowledge sharing.
- Help teams transition confidently into live operations.
Frequently Asked Questions
Is the salary disclosed for the Player Support Team Lead position at Side?
The salary for this Player Support Team Lead role at Side is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Player Support Team Lead job at Side remote?
Yes, this Player Support Team Lead position at Side is remote, with team members based in Colombia, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Player Support Team Lead role at Side full-time or part-time?
This is listed as a Contract position. It is posted as a Player Support Team Lead role in the Player Support department at Side.
Which team or department does the Player Support Team Lead at Side belong to?
This Player Support Team Lead position is part of the Player Support department at Side. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Player Support Team Lead position at Side?
Click the "Apply Now" button on this page. You will be redirected to Side's official application portal hosted on workable where you can submit your application directly.
When was the Player Support Team Lead job at Side posted?
This Player Support Team Lead position at Side was posted on Jul 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Player Support Team Lead
Side
You'll be redirected to Side's official application page on workable.