Players Club Representative - Players Club

Under the direction of the Marketing Operations Supervisors, solicits and identifies new gaming customers for the players card rewards program. 

ESSENTIAL DUTIES & RESPONSIBILITIES 

• Generate new business by signing up qualified guests for Hard Rock Rewards. 

• Greet and interact with guests in the casino in a courteous and professional manner. 

• Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful and friendly manner. 

• Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information. 

• Create and issue Hard Rock Rewards Cards and promote the program and related promotions. 

• Maintain integrity of database by following precise standards of data entry. 

• Ensure the protection of customers’ rewards and credit lines. 

• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. 

• Greet buses as needed and ensure that the correct offers, for each specific bus, are properly loaded onto each patron’s Hard Rock Rewards Card. 

• Assist with Sweepstakes, Promotions and Gift Giveaways as needed. 

• Greet and interact with VIP members and arrive them into computer system as they enter one of two VIP Lounges. 

• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. 

• Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. 

• Other duties as assigned. 

QUALIFICATIONS 

• High school diploma or equivalent and at least six (6) months guest service, telemarketing or retail sales experience required or an equivalent combination of education and/or experience.  

SKILLS 

• Strong leadership and interpersonal skills  

• Excellent interpersonal, oral and written communication skills. 

• Meticulous, organized and accurate 

• Extreme confidentiality. 

• Familiarity with a variety of computer systems and applications. 

• Be flexible to work varying shifts and time schedules as needed. 

• Communicate effectively with all levels of employees and guests. 

• Manage multiple details and tasks concurrently in a changing environment. 

• Able to work effectively in a team environment. 

• Analyze and think about how possible solutions impact on the entire operation. 

PHYSICAL DEMANDS 

• Ability to stand and sit for extended periods of time. 

• Ability to walk distances. 

• Ability to lift 30 to 40 lbs. 

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. 

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public