Portfolio Representative II

Help support small businesses by guiding customers through payment solutions while contributing to the success of a fast-growing fintech company.

Role Details

Modality: Full-time On-site

Schedule: Fixed Schedule — Employees work the same hours and days each week, with consistent start and end times.

About Clicklease

Clicklease is transforming how small businesses access the equipment they need to grow. Our technology platform uses data and automation to make equipment financing faster, simpler, and more accessible for business owners across the United States.

About the Role

The Collections Representative II helps Clicklease improve portfolio performance and reduce delinquency by proactively managing customer accounts, negotiating payment solutions, and delivering professional customer interactions.

This role is ideal for someone who enjoys problem-solving, communicating with customers, working in a fast-paced environment, and contributing to measurable business outcomes.

The Team

The Collections team plays an important role in supporting Clicklease’s portfolio health and customer experience. Team members work collaboratively to resolve delinquent accounts while maintaining professionalism, accuracy, and strong customer service standards.

What You’ll Do

· Manage inbound and outbound collections communications with customers regarding past-due balances through phone, email, and text messaging.

· Educate customers on payment expectations, account status, and available payment solutions.

· Make outbound calls daily to support portfolio recovery objectives and delinquency reduction goals.

· Review account information and collections reports to prioritize outreach efforts effectively.

· Document customer interactions, payment commitments, and account updates accurately within CRM systems.

· Perform skip-tracing activities to locate and reconnect with difficult-to-reach customers.

What You Have

· C1 or higher English language proficiency in verbal and written communication.

· 2+ years of experience in collections, accounts receivable, or delinquent account management.

· 1+ years of experience in the financial services, lending, or fintech industry.

· Experience managing customer communications through phone, email, and text messaging channels.

· Experience using CRM or account management software in a customer-facing environment.

· Experience documenting customer interactions and account activity accurately within digital systems.

· Experience analyzing account information and prioritizing collections activities using reports or portfolio data.

· Ability to work effectively in a fast-paced, metrics-driven environment.

What Will Make You Stand Out

· Experience in equipment finance, retail finance, or wholesale finance environments.

· Experience performing skip-tracing activities on delinquent accounts.

· Experience working with business-owner customers.

· Working knowledge of Microsoft Outlook, Excel, and Word.

What Success Looks Like in the First 6 Months

· Successfully manages assigned delinquent accounts independently while meeting collections productivity expectations.

· Demonstrates professional customer communication aligned with Clicklease standards.

· Maintains accurate documentation and effective follow-up processes within CRM systems.

· Contributes positively to portfolio recovery performance and team collections goals.

· Demonstrates consistent reliability, accountability, and operational effectiveness.

Why Join Clicklease

Clicklease is transforming how small businesses access the equipment they need to grow. Our technology platform uses data and automation to make equipment financing faster, simpler, and more accessible for business owners across the United States.

Our Costa Rica team plays an important role in supporting Clicklease’s global operations and delivering great experiences for our customers and partners.

We look for team members who are collaborative, proactive, and committed to delivering high-quality work.

In return, you’ll work in an environment where your contributions matter, your ideas are valued, and you’ll have opportunities to develop professionally while helping small businesses succeed.

What We Offer

Clicklease offers a competitive compensation and benefits package designed to support employees and their families.

Benefits may include:

· Competitive salary

· Private medical insurance

· Asociación Solidarista participation

· Paid time off and company holidays

· Professional development and learning opportunities

Benefits eligibility and details may vary based on role and employment status.

**Clicklease only accepts resumes submitted in English** 

Established in 2018, Clicklease is dedicated to empowering small business owners frequently overlooked by traditional lenders. Our headquarters are located in the vibrant city of Draper, UT, with operations extending to Radial, Alajuela, Costa Rica. We've cultivated a dynamic environment where equipment financing goes beyond being a mere service; it acts as the gateway to realizing entrepreneurial dreams.

Our Core Values:

1. We Are A Happy Company:
At Clicklease, happiness is not just a byproduct; it's a fundamental value. Join a workplace where positivity and joy are cultivated, creating an environment where you can bring your best self to work every day.

2. We Celebrate Collective Intelligence:
We thrive on the brilliance of collaboration. Clicklease is a space where diverse minds come together, combining their intelligence to create solutions that matter. Your ideas are not just heard; they're celebrated.

3. We Practice Empathy:
Empathy isn't just a word in our dictionary; it's a daily practice. Join a team that values understanding and compassion. At Clicklease, we recognize the human side of business and foster a culture where empathy is a guiding principle.

4. We Listen & Learn:
Growth is a continuous journey at Clicklease. We believe in listening and learning from one another. Your insights and experiences contribute to our collective knowledge, making us stronger as a team.

Our Mission: 

At Clicklease, we have a clear purpose - to fulfill the capital needs of underserved entrepreneurs and their Main Street Businesses. We achieve this mission through simple, fast, and innovative equipment leasing solutions. This is not just a statement; it's the driving force behind everything we do.