Principal Program Manager, Performance Management
About this role
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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
Performance Management is one of the most important ways SoFi reinforces its culture, develops talent, and drives business results. We're looking for a Principal Program Manager to own the strategy, design, and evolution of SoFi's enterprise Performance Management programs. This role will serve as the company's subject matter expert and thought partner for performance management, partnering closely with senior People leaders to ensure our programs enable a high-performing, growth-oriented culture. This is more than program management; you'll continuously improve the employee and manager experience, influence enterprise talent strategy, and ensure our performance programs evolve alongside the needs of the business. This role will shape how employees receive feedback, grow their careers, and contribute to the company's success—ensuring our approach to performance continues to evolve alongside the business and reinforces the high-performance culture that defines SoFi.
What you'll do
Own Enterprise Performance Management
- Lead the strategy, design, governance, and execution of SoFi's enterprise performance management programs, including annual employee performance, executive performance, and semi-annual scorecard processes.
- Establish a long-term roadmap that evolves how SoFi sets goals, delivers feedback, evaluates performance, and recognizes results.
- Ensure performance programs reinforce accountability, development, differentiation, and business performance.
Improve the Employee and Manager Experience
- Continuously evaluate program effectiveness using employee feedback, operational metrics, and business insights.
- Design improvements that simplify processes, strengthen manager capability, and improve adoption across the organization.
- Guide the broader Talent Development team to develop manager enablement resources that improve the quality and consistency of performance conversations.
Partner Across the Enterprise
- Serve as the strategic partner for HR Business Partners, Compensation, HR Technology, Internal Communications, and senior business leaders.
- Influence cross-functional decisions that improve the effectiveness of enterprise talent programs.
- Partner closely with Talent Development to ensure performance management integrates with manager development, career growth, and learning strategies.
Lead Through Influence
- Drive enterprise initiatives without direct people management responsibility.
- Coach stakeholders, build alignment, and influence senior leaders across the organization.
- Stay current on external trends and bring innovative thinking to how SoFi approaches performance and talent management.
What you'll need
- 10+ years of experience in Performance Management, Talent Management, Organizational Development, HR Consulting, or related disciplines.
- Demonstrated success designing and leading enterprise performance management programs in a complex organization.
- Strong expertise in organizational effectiveness, change management, and talent strategy.
- Experience leading complex cross-functional initiatives with executive stakeholders.
- Exceptional consulting, communication, facilitation, and influence skills.
- Strong analytical mindset with the ability to use data and insights to improve program outcomes.
- Experience partnering with Compensation, HR Technology, and HR Business Partners to deliver enterprise talent solutions.
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
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