ERP Product Manager
fxpro
Product Manager
itero-group· State
About this role
About us
Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.
Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.
We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package.
Product Manager – CAI Application Modernization
Position Summary
Itero Group is seeking an experienced Product Manager to lead the modernization of the CAI application, a critical consumer-services application used to support the intake, management, investigation, and resolution of consumer complaints involving utility companies. The application helps facilitate the exchange of information between consumer-services teams and regulated utilities throughout the complaint-resolution process.
A significant three-year modernization initiative is being launched to transform the CAI application into a modern, efficient, and user-friendly solution. The initiative will include product planning, solution design, development, testing, implementation, and user adoption.
The Product Manager will be responsible for defining the product vision and strategy, establishing and prioritizing the product roadmap, gathering and managing user stories, and leading the solution through design, development, testing, and implementation.
This individual will work closely with business stakeholders, technical teams, solution architects, UX/UI resources, and vendors to ensure the modernized application meets current and future business needs while aligning with applicable standards for enterprise architecture, security, accessibility, privacy, and compliance.
Work Arrangement
This is a hybrid position. Candidates are expected to work onsite in Pennsylvania two days per week. Wednesday is a required in-office day. The remaining three days per week may be worked remotely/from home.
Key Responsibilities
- Own and drive the product vision, strategy, and roadmap for the CAI application modernization initiative.
- Elicit, document, prioritize, and manage business and functional requirements and user stories from stakeholders.
- Translate business needs into clearly defined user stories, acceptance criteria, and product backlog items.
- Collaborate with solution architects, developers, UX/UI designers, and vendors to define modern technical approaches, including platform, architecture, and integration decisions.
- Prioritize features, enhancements, and technical work based on business value, risk, dependencies, and strategic objectives.
- Facilitate Agile ceremonies as needed, including backlog refinement, sprint planning, sprint reviews, and retrospectives.
- Serve as the primary liaison between business stakeholders and the technical delivery team.
- Define success metrics and key performance indicators (KPIs) for the modernized CAI application and track progress against established goals.
- Support organizational change management, user adoption, communications, and training efforts associated with the modernized solution.
- Ensure the product complies with applicable requirements related to security, accessibility (WCAG), data privacy, and regulatory compliance.
- Identify project and product risks, dependencies, and impediments and drive them through resolution.
- Provide regular status updates, recommendations, and product insights to IT leadership and business sponsors.
If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you!
Benefits at Itero Group
At Itero Group, we’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
- Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs.
- Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service.
- Retirement Savings: 401(k) plan with company match and auto-enrollment.
- Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance.
- Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually.
- Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance.
Join us and enjoy a benefits package designed with you in mind!
Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.
Frequently Asked Questions
Is the salary disclosed for the Product Manager position at itero-group?
The salary for this Product Manager role at itero-group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Product Manager position at itero-group located?
This Product Manager role at itero-group is based in Harrisburg, PA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Product Manager at itero-group belong to?
This Product Manager position is part of the State department at itero-group. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Product Manager position at itero-group?
Click the "Apply Now" button on this page. You will be redirected to itero-group's official application portal hosted on greenhouse where you can submit your application directly.
When was the Product Manager job at itero-group posted?
This Product Manager position at itero-group was posted on Aug 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Product Manager
itero-group
You'll be redirected to itero-group's official application page on Greenhouse.