Product Manager, Content & Channels

Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.  The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. We seek a results-oriented Product Manager to own the content tooling and communications execution layer of our SaaS B2B2C platform - the systems that create, manage, and deliver every message our clients send. This role covers the content management stack (headless CMS, templating, personalization, approval workflows) and everything downstream: the vendors and channels that get messages out through email, text, and letters. You will sit at the intersection of content operations, deliverability, and consumer empathy. As the product owner, you will define the vision, strategy, and roadmap for content authoring and multi-channel delivery. You will collaborate with cross-functional teams to give our B2B clients fast, compliant, self-serve control over what gets sent - and make sure it actually arrives. The Role You will own the pipeline that turns content into delivered messages. You will build the authoring and setup tools that let clients create, review, and send communications without needing engineering, and you will own the vendor and channel infrastructure that gets those messages out reliably and at scale.