Full timeUSD 130K–163K
View & Apply →Product Specialist
Valsoft Corporation· Keystone Information Systems
About this role
Who We Are
Keystone Information Systems is a Valsoft Company that specializes in developing efficient and cost-effective Enterprise Resource Planning (ERP) systems for Local Governments and Public School Districts.
Job Description
- Train customers on the use of Keystone software products, both on-site and remotely; includes developing training materials, planning agendas, and preparing follow-up documentation
- Become a subject matter expert in one or more Keystone software products, serving as a trusted resource for customers and internal staff
- Provide billable professional services to customers, including implementation support, configuration guidance, and tailored training engagements
- Perform comprehensive testing of new software modules and releases, documenting findings and working closely with the development team
- Serve as a Tier 3 customer support resource, handling complex or escalated issues that require deep product knowledge — diagnosing problems, coordinating with the development team, and seeing issues through to resolution
- Write and maintain clear, accurate software documentation and user-facing materials
- Build up skills to be able to conduct pre-sale and post-sale software demonstrations
- Manage customer relationships independently, building long-term trust through consistent, high-quality service
Your Qualifications
- Quick learner with the ability to develop deep product knowledge independently and apply it confidently in customer-facing situations
- Proven ability to work autonomously, manage multiple priorities, and deliver results with minimal supervision
- Strong interest in building long-term customer relationships and delivering billable professional services
- Familiarity with enterprise-level software setup and administration
- Experience in software training, with the ability to adapt delivery style for both technical and non-technical audiences
- Excellent verbal and written communication and organizational skills
- Specific experience in any of the following is a plus: payroll processing, HR management, finance/accounting, and tax billing/collection — preferably in the public sector
- Proficiency with advanced Excel features and the Office 365 suite
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
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Frequently Asked Questions
Is the salary disclosed for the Product Specialist position at Valsoft Corporation?
The salary for this Product Specialist role at Valsoft Corporation is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Product Specialist position at Valsoft Corporation located?
This Product Specialist role at Valsoft Corporation is based in Collingswood, New Jersey, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Product Specialist role at Valsoft Corporation full-time or part-time?
This is listed as a Full time position. It is posted as a Product Specialist role in the Keystone Information Systems department at Valsoft Corporation.
Which team or department does the Product Specialist at Valsoft Corporation belong to?
This Product Specialist position is part of the Keystone Information Systems department at Valsoft Corporation. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Product Specialist position at Valsoft Corporation?
Click the "Apply Now" button on this page. You will be redirected to Valsoft Corporation's official application portal hosted on workable where you can submit your application directly.
When was the Product Specialist job at Valsoft Corporation posted?
This Product Specialist position at Valsoft Corporation was posted on Jun 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Product Specialist
Valsoft Corporation
You'll be redirected to Valsoft Corporation's official application page on workable.