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Weekday AI
Full time
Product Support Specialist - L0
Weekday AI· Weekday's Client via platform
About this role
This role is for one of the Weekday's clients
Min Experience: 0 years
Location: Bengaluru
JobType: full-time
Your Responsibilities
- This position involves assisting customers who contact us via live chat, phone calls, and emails.
- You will be engaging in conversations with e-commerce business owners from over 50 countries worldwide, gaining insights into their business operations and guiding them in setting up our product to ensure their success.
- Documenting and categorizing technical issues and product requests reported by customers and forwarding them to the product team.
- Identifying obstacles in product activation by reviewing customer usage videos and providing UI/UX improvement suggestions to the product team.
Why You’re a Great Fit
- You are passionate about delivering a software service experience comparable to a Michelin-starred Italian restaurant.
- You truly enjoy helping others and contributing to their success.
- You possess basic knowledge of SQL, JavaScript, Postman API testing, and web debugging/analytics (though not mandatory).
- Experience working in an early-stage SaaS startup is a bonus (but not required).
- You have a genuine interest in engaging with people from diverse backgrounds to learn about their lives.
Essential Skills
Customer Support
Customer Service
Desirable Skills
Technical Support
Frequently Asked Questions
Is the salary disclosed for the Product Support Specialist - L0 position at Weekday AI?
The salary for this Product Support Specialist - L0 role at Weekday AI is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Product Support Specialist - L0 position at Weekday AI located?
This Product Support Specialist - L0 role at Weekday AI is based in Bengaluru, Karnataka, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Product Support Specialist - L0 role at Weekday AI full-time or part-time?
This is listed as a Full time position. It is posted as a Product Support Specialist - L0 role in the Weekday's Client via platform department at Weekday AI.
Which team or department does the Product Support Specialist - L0 at Weekday AI belong to?
This Product Support Specialist - L0 position is part of the Weekday's Client via platform department at Weekday AI. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Product Support Specialist - L0 position at Weekday AI?
Click the "Apply Now" button on this page. You will be redirected to Weekday AI's official application portal hosted on workable where you can submit your application directly.
When was the Product Support Specialist - L0 job at Weekday AI posted?
This Product Support Specialist - L0 position at Weekday AI was posted on May 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Product Support Specialist - L0
Weekday AI
You'll be redirected to Weekday AI's official application page on workable.