Product Support Technician
Motor Coach Industries
Product Support Technician
switch2· Product Support
About this role
Product Support Technician - 6 month temporary Role
We are seeking a detail-oriented Product Support Technician to join our Operations Support team at Switch2, a leading provider in the metering and billing sector.
This is a 6 month temporary contract offering the opportunity to progress to a permanent position based on strong performance and team fit.
You will be office based (hybrid possible after the initial period) within a supportive team of 7 people, processing our backlog of internal support tickets and ensuring accurate, timely resolution of billing-related enquiries. Your responsibilities will encompass meter read enquiries, credit and credit status verification, meter exception requests, remote commissioning of Prepayment Units, billing database corrections, billing read deployment and uploading, AMR – Automatic Meter Reading equipment support, and ad-hoc office-based support and admin activities as they arise.
To succeed in this role, you will require a Level 5 or higher STEM qualification and intermediate proficiency in Microsoft 365, with a potential focus on Excel. Above all, we are looking for someone who demonstrates strong competence, meticulous attention to detail, analytical problem-solving ability, and excellent communication and teamwork skills. Experience in billing systems, databases and ticket resolution systems is desirable but not essential. If you are organised, thorough, and ready to make an immediate impact supporting our team, we would like to hear from you.
Frequently Asked Questions
Is the salary disclosed for the Product Support Technician position at switch2?
The salary for this Product Support Technician role at switch2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Product Support Technician position at switch2 located?
This Product Support Technician role at switch2 is based in Hybrid, Shipley, West Yorkshire, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Product Support Technician role at switch2 full-time or part-time?
This is listed as a Temporary Full Time Hours position. It is posted as a Product Support Technician role in the Product Support department at switch2.
Which team or department does the Product Support Technician at switch2 belong to?
This Product Support Technician position is part of the Product Support department at switch2. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Product Support Technician position at switch2?
Click the "Apply Now" button on this page. You will be redirected to switch2's official application portal hosted on bamboohr where you can submit your application directly.
When was the Product Support Technician job at switch2 posted?
This Product Support Technician position at switch2 was posted on Aug 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Product Support Technician
switch2
You'll be redirected to switch2's official application page on bamboohr.