Production Support Engineer (1-yr Contract)

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Your future role within QRT

You will join the Production Support team in Hong Kong, providing support to QRT’s trading and research teams. In this role, you will be responsible for delivering prompt user support, investigating and resolving issues affecting production data, onboarding data extraction processes, and liaising with internal and external teams to ensure the effective day-to-day management of QRT’s infrastructure. 

What you will do:

• Provide support for QRT’s system infrastructure
• Use cloud platforms to create and monitor data jobs and processes 
• Support data systems and tasks running on Windows & Linux environments 
• Ensure production and research data systems are stable and available, with all critical data tasks completed before the start of each trading day 
• Collaborate with production support teams and developers to investigate and resolve issues quickly 
• Support the release management process ensuring stability of the production environment 
• Maintenance and support of static databases and supporting processes 
• Develop monitoring tools to improve visibility, reliability, and automation of processes. 
• Evening/weekend support requirements (normally, through remote access) 

Requirements

• Minimum 3 years in a support role 
• 2+ years of experience with Bash, PowerShell, Git, Python scripting 
• Basic understanding of cloud services 
• Excellent problem solving and highly effective analytics capabilities required 
• Must have a keen focus on ownership of issues and commitment to resolving them 
• Excellent written and oral communication skills are essential 
• Expert windows desktop and server administration experience is essential 
• High level of Linux OS experience is essential 
• Expert relational database skills (in order of preference: SQL Server, Postgres) are essential 

Good-to-have:

• Experience managing the expectations of Front Office traders and senior management 
• Knowledge of Equities, Futures, Commodities and FX asset classes 
• Knowledge of market data feed handlers and execution feeds 
• Knowledge of market-making/liquidity provision and algorithmic trading