Program Manager - Enterprise Programs

Program Manager - Enterprise Programs

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Role Summary

Own the systematic rollout of growth initiatives across the strategic account portfolio. This is a delivery-heavy, tech-first PM role: you will operationalize commercial and growth programs at scale, drive adoption across 150+ accounts, and turn strategy into tracked, measurable execution with single-threaded accountability.

Key Responsibilities

• Drive end-to-end rollout of strategic growth initiatives across 150+ accounts — from design intake through pilot, scale, and steady-state adoption.

• Build and run the program governance layer: milestone tracking, RAID logs, adoption dashboards, and exception-based escalation to leadership.

• Translate growth strategy into structured execution plans with clear owners, cadences, and success metrics per account/segment.

• Instrument every initiative with data — define KPIs, build tracking, surface adoption gaps, and report verdict-first status to senior leadership.

• Coordinate across LCPs, GRMs, Unit Heads, sales enablement to remove blockers and enforce cadence compliance.

• Stand up scalable, lightweight tooling (trackers, automation, AI-assisted workflows) over heavy process — bias toward minimum viable rollout.

• Manage interdependencies across concurrent initiatives, sequencing rollouts to avoid account-team overload.

• Run weekly operating rhythm: pipeline of initiatives, at-risk accounts, and next-action plans.

Required Qualifications

• 8+ years in program/project management running complex, multi-stakeholder programs at enterprise scale.

• Demonstrated track record rolling out initiatives across large account/business-unit portfolios.

• Strong technical fluency — comfortable specifying, evaluating, and deploying tooling and automation; fluent with AI-led workflow enablement.

• Strong data analytics capability — can build and interpret dashboards, model adoption/gap analysis, and drive decisions from data (Excel/BI tools essential; SQL/Python a plus).

• Proven stakeholder management up to CXO level; able to influence without authority.

• PMP / Agile / equivalent certification preferred.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

APMP-Practitioner Certification - Association for Proposal Management Professionals (APMP)Association for Proposal Management Professionals (APMP), ITIL Foundation Certificate in IT Service Management - AxelosAxelos, PRINCE2 Foundation - TrilexTrilex, PRINCE2 Practitioner - PeopleCraftPeopleCraft, SAFe Agilist - Scaled Agile, Inc.Scaled Agile, Inc.

Required Skills

API Integration, Change Management, Program Implementation, Program Management, Project Portfolio Management (PPM), Scaled Agile Framework (SAFe), Solution Architecture, User Experience (UX)

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Enterprise Programs

Remote Type -

Hybrid

Work Shift -

Day Job (United States of America)

The approximate annual base compensation range for this position is:

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.