Program Manager IV (Gold Card Program)

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: The Program Manager is responsible for leading large‑scale, cross‑functional initiatives supporting the National and regulatory Gold Carding programs. This role oversees program planning, execution, governance, and operational readiness, ensuring consistent implementation, compliance, visibility, and performance across markets and regulatory environments.

Responsibilities:

• Lead large‑scale, cross‑functional projects supporting Gold Card program implementation, ongoing operations, and process improvement, including collaboration with organizational leaders on team restructuring and realignment as needed.

• Oversee all aspects of program planning and execution, including scope, schedule, budget, dependencies, and resource alignment, ensuring adherence to project management standards.

• Drive complex initiatives by coordinating and overseeing the work of project managers and business analysts across multiple workstreams (e.g., Operations, Finance, Benefit Operations, Analytics, Configuration, Regulatory).

• Provide shared operational support for National and regulatory Gold Card programs, coordinating day‑to‑day activities across analytics, configuration, operations, and other supporting teams.

• Maintain centralized Gold Card program data, monitoring inputs, documentation, and regulatory artifacts, ensuring accuracy, consistency, and readiness for program use, audits, and executive review.

• Establish and maintain operational processes, templates, and reference materials to ensure standardization and accessibility for all relevant stakeholders.

• Support annual reassessment cycles and recurring audit activities through timely coordination of data, documentation, and cross‑functional inputs.

• Create and maintain reliable tracking mechanisms to provide visibility into in‑flight work across Gold Card initiatives.

• Develop executive‑level dashboards and status reporting that clearly communicate program health, milestones, risks, and outcomes.

• Partner with analytics teams to develop reports and dashboards to support ongoing monitoring, performance evaluation, and post‑implementation insights.

• Proactively manage program risks, issues, dependencies, and budget forecasts across Gold Card initiatives.

• Serve as the first point of escalation for program risks and issues; work directly with project teams to resolve challenges and develop risk mitigation strategies.

• Prepare and deliver well‑structured materials for Program Steering Committees and executive leadership, including risk assessments, decision points, and progress updates.

• Effectively communicate business and operational impacts, regulatory considerations, and proposed solutions to senior leaders.

• Create and deliver best‑practice guidance and program training to indirect reports, peers, and stakeholders, as applicable.

• Partner with training teams to develop, review, and maintain Gold Card–specific training materials to support operational readiness and ongoing adoption.

Education/Experience: Bachelor’s degree in related field or equivalent experience required. Master’s degree preferred. 8+ years of Program or Project Management experience required. Previous experience as a lead in a functional area, managing cross-functional teams on large scale projects or supervisory experience including hiring, training, assigning work, and managing the performance of staff required. Proficiency in MS Office applications and project management tools required. Healthcare experience and/or managed care experience preferred.

License/Certification: Project Management Professional (PMP) or Program Management Professional (PgMP) preferred

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act