Programme Manager

About the job
HYBRID IN SAN FRANCISCO AREA, USA

Who is Parser?

Technology alone does not create impact - the right teams do. Founded in 2018, Parser is a boutique technology services and consulting firm helping global organisations solve complex business challenges through digital transformation, product development and AI enablement.

We are a fast-growing team of 340+ engineers and consultants across Europe (UK, Spain, Portugal), the Americas (US, Argentina, Uruguay, Colombia), and the Middle East. We combine global reach with a mindset focused on agility, senior expertise, and close collaboration.We work as an extension of our clients’ teams, helping them define the right problems, shape solutions, and deliver technology-driven outcomes that create measurable business value. Our expertise spans software engineering, AI & data, product development, and customer experience, delivered by teams that combine strong technical depth with a consulting mindset.

Why Join Us?

We are seeking a Technical Program Manager to join our Americas team and help us ensure that our high standards for delivering value, efficiency, and quality are maintained. This role will be crucial in guiding our cross-functional teams, managing key stakeholder relationships, and ensuring successful delivery of our banking and financial technology initiatives 

This role is ideal for an experienced professional with a client-centric approach and a background in managing technology projects within the IT/software industry.

The Impact You'll Make:

Tech Delivery Responsibilities 

• Lead and coordinate programs and projects across a strongly federated organization (Multiple ways of working, reporting, and coordination structures)   
• Strong communication and clarity between technical and non-technical team members, ensuring transparency and alignment
• Technical projects and programs management from inception to completion
• Manage dependencies, vendor relationships, and cross-team ticketing processes
• Navigate uncertainty and ambiguity with confidence and strategic thinking
• Develop and maintain project roadmaps, ensuring all team members are committed to delivery timelines
• Guide in AI SDLC tooling adoption and efficiencies, nurturing and creating the environment for sharing best practices (Skills, A2A, knowledge-sharing sessions fo AI use cases)

Nice-to-have

• Actively participate in all phases of the software development life cycle, focusing on making improvements to quality assurance
• Coordinate integration, end-to-end, and regression testing to validate production readiness
• Coordinate the implementation and maintain automated test systems and scripts
• Conduct both manual and automated testing, ensuring comprehensive coverage
• Collaborate with software engineers to enhance functional and non-functional testing protocols.
• Mentor & guide other SDETS in best practices, thought leadership, & career development
• Program execution in Fintech industry / heavily regulated environments 

Engagement responsibilities 

• Client Relationship Management: Act as the main point of contact for 2-3+ Clients, building strong relationships and ensuring their satisfaction.
• Demand Generation: Identify, articulate, and build new project opportunities, enabling Parser’s growth through our service offerings, in partnership with the Portfolio VP.
• Contract Management: Draft, review, and negotiate contracts with clients. Also, monitor performance and conduct regular reviews to identify areas for improvement.
• Financial Management: Plan and report financial progress. Potentially resolve any financial and billing issues.
• Contract & Project Delivery: Oversee the end-to-end project management process, from initiation to deployment, for multiple simultaneous initiatives.
• Team Management: Work closely with project teams, including engineers, designers, and stakeholders, to ensure seamless collaboration and knowledge sharing.
• Risk Mitigation: Identify and address project risks and issues in real-time, ensuring on-time and successful project delivery.

What You'll Bring:

• 10+ years of experience managing technology programs or projects, preferably in a fast-paced consulting IT/software environment.
• Experience in Agile methodologies or similar frameworks (a.k.a. scrum master, PM, PO, etc) is a plus.
• Bachelor's degree in a related field such as Software Engineering.
• Proficiency in English at an advanced level, both written and verbal. 
• Strong problem-solving and analytical skills.
• Ability to work autonomously and take ownership of projects.
• Excellent communication and client-facing presentation skills
• Highly organized with excellent time management skills.
• Advanced problem-solving skills, involving both qualitative and quantitative.
• Comfort in navigating ambiguous situations and finding creative solutions.

Some of the benefits you’ll enjoy working with us:

• The chance to work on innovative projects with leading brands that use the latest technologies that fuel transformation.
• The opportunity to be part of an amazing, multicultural community of tech experts.
• A competitive compensation package and medical insurance.
• The opportunity to grow and develop your career with the company. 
• A flexible and remote working environment.
• Offices in multiple locations around the world that allow you to relocate. if you so wish. 
• Multiple opportunities to enjoy life at Parser, with experience and engagement initiatives and perks throughout the year.

If you have a client-centric mindset, a proactive approach, and a passion for delivering exceptional results, we want to hear from you. Join Parser and take the next step in your career, where you'll play a pivotal role in driving our company's success and helping us maintain our reputation for excellence.

Come and join our #ParserCommunity.