Project Manager
About this role
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
JOB OVERVIEW
Zeta Global helps brands build stronger customer relationships through data-driven marketing. Zeta’s Marketing Platform (ZMP) is an AI-enabled Martech solution that supports customer acquisition, retention, and growth through personalized engagement. The platform supports use cases across messaging, loyalty, and customer experience, with solutions designed to scale for enterprise and mid-market organizations. Zeta works with brands across North America, Europe, and Asia-Pacific to deliver measurable marketing performance.
The Project Manager leads contracted delivery for an assigned customer portfolio. This role owns day-to-day coordination across internal teams and client stakeholders, ensuring strong governance, clear communication, and consistent execution from onboarding through ongoing delivery. The scope includes both retainer-based work and smaller projects, with close partnership to Senior Project Managers and Program Managers on more complex implementations.
Responsibilities
- Lead delivery for an assigned portfolio of customer work, including retainers and smaller projects.
- Serve as the primary point of contact for clients within the portfolio, managing expectations and maintaining clear, timely communication.
- Own portfolio governance, delivery quality, scope management, timelines, risk tracking, and client satisfaction.
- Plan, schedule, and forecast retainer work, including capacity planning, utilization tracking, and delivery roadmaps.
- Manage retainer financials, including burn tracking, forecasting, invoicing inputs, and identification of risks or constraints.
- Lead smaller projects and single-consultant engagements, including scope, timeline, stakeholder management, and issue resolution.
- Partner with Senior Project Managers and Program Managers on complex implementations to manage dependencies, align governance, and support client communication.
- Coordinate internal resources across multiple workstreams, balancing competing priorities and escalating resourcing constraints when needed.
- Lead or participate in client and internal governance meetings such as kickoffs, steering committees, and executive reviews.
- Maintain RAID logs and escalate risks, issues, and dependencies with recommended mitigation plans.
- Partner with Customer Success and Sales to support account planning, identify opportunities, and align delivery to client outcomes.
- Produce client-ready and executive-ready reporting, including status updates, KPI reporting, progress summaries, and leadership communications.
- Improve delivery processes by identifying recurring issues, recommending enhancements, and sharing best practices across the team.
Qualifications:
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Bachelor's degree in Business Administration, Project Management, Marketing, Information Technology, or a related field.
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Minimum 3 years of Project Management experience in a client-facing environment.
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Experience managing multiple concurrent projects, retainers, or customer portfolios with competing priorities.
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Proven success managing project scope, timelines, budgets, risks, and stakeholder expectations.
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Experience working in cross-functional, matrixed organizations and coordinating resources across multiple teams.
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Demonstrated experience leading customer-facing governance forums, executive reviews, and status meetings.
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Experience with project financial management, including forecasting, budget tracking, utilization management, and resource planning.
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Experience supporting software, SaaS, MarTech, AdTech, CRM, customer experience, or digital transformation initiatives preferred.
Certifications
- PMP, PRINCE2, Agile Project Management, Scrum Master, or equivalent project management certification preferred.
- Certification is highly desirable but not required for candidates with strong relevant experience.
Language Requirements
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Full professional proficiency in English (written and verbal) is required.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
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