Senior Project Manager - Forge Construction
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Project Manager - Techno Functional - Conversational AI & Airline Systems
ECS | Enterprise Change Specialists· Other IT
About this role
Job Summary:
We are seeking a Techno-Functional Project Manager with strong expertise in Agile delivery, BOT technologies, and airline systems. This role will lead the implementation, integration, and continuous improvement of ChatBOT, EmailBOT, VoiceBOT, and multi-channel communication platforms (SMS, WhatsApp, Email, Push Notifications, In-App Messaging). The ideal candidate will oversee business analysts and technical delivery teams, ensuring successful project execution, stakeholder alignment, and high-quality releases within airline operations.
Must-Have Skills (Mandatory):
* Agile Project Management – Proven expertise in sprint planning, backlog prioritization, release management, and risk mitigation.
* BOT Technologies – Strong understanding of ChatBOT, EmailBOT, and VoiceBOT solutions.
* Conversational AI Frameworks – Hands-on experience with Microsoft Bot Framework, Dialogflow, or Rasa.
* Airline Systems Expertise – Reservations, Departure Control Systems, and Loyalty Platforms.
* Multi-Channel Platforms – Integration with SMS, WhatsApp Business API, Email Gateways, Push Notifications, and In-App Messaging.
* API & Integration Skills – REST/SOAP, JSON/XML, and middleware solutions.
* Leadership & Team Management – Proven experience managing cross-functional teams and mentoring business analysts/developers.
* Stakeholder & Vendor Management – Strong ability to engage with diverse stakeholders and coordinate with third-party vendors.
Good-to-Have Skills (Optional):
* Knowledge of UX best practices and user journey optimization.
* Strong data analysis and KPI monitoring for performance tracking.
* Proficiency with JIRA, Confluence, and Agile collaboration tools.
* Familiarity with regulatory compliance and data security standards.
Qualifications & Experience:
* Education: Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
* Experience: 8–12 years in IT project delivery, with at least 5 years in a leadership/project management role.
* Proven track record of implementing BOT solutions and multi-channel platforms in airline or related industries.
* Strong communication, decision-making, and conflict-resolution skills with the ability to bridge technical and business domains effectively.
Frequently Asked Questions
Is the salary disclosed for the Project Manager - Techno Functional - Conversational AI & Airline Systems position at ECS | Enterprise Change Specialists?
The salary for this Project Manager - Techno Functional - Conversational AI & Airline Systems role at ECS | Enterprise Change Specialists is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Project Manager - Techno Functional - Conversational AI & Airline Systems position at ECS | Enterprise Change Specialists located?
This Project Manager - Techno Functional - Conversational AI & Airline Systems role at ECS | Enterprise Change Specialists is based in Hyderabad, Telangana, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Project Manager - Techno Functional - Conversational AI & Airline Systems role at ECS | Enterprise Change Specialists full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Project Manager - Techno Functional - Conversational AI & Airline Systems role in the Other IT department at ECS | Enterprise Change Specialists.
Which team or department does the Project Manager - Techno Functional - Conversational AI & Airline Systems at ECS | Enterprise Change Specialists belong to?
This Project Manager - Techno Functional - Conversational AI & Airline Systems position is part of the Other IT department at ECS | Enterprise Change Specialists. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Project Manager - Techno Functional - Conversational AI & Airline Systems position at ECS | Enterprise Change Specialists?
Click the "Apply Now" button on this page. You will be redirected to ECS | Enterprise Change Specialists's official application portal hosted on freshteam where you can submit your application directly.
When was the Project Manager - Techno Functional - Conversational AI & Airline Systems job at ECS | Enterprise Change Specialists posted?
This Project Manager - Techno Functional - Conversational AI & Airline Systems position at ECS | Enterprise Change Specialists was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Project Manager - Techno Functional - Conversational AI & Airline Systems
ECS | Enterprise Change Specialists
You'll be redirected to ECS | Enterprise Change Specialists's official application page on freshteam.