Quality Analyst - US Outbound Sales
About this role
Quality Analyst – US Outbound Sales
Location: Mohali (On-site)
Shift: US Night Shift
Experience: 2-4 years in BPO quality analysis, preferably in US Outbound Sales
Role Overview:
As a Quality Analyst, you will be responsible for evaluating outbound sales calls to ensure compliance with client guidelines, regulatory standards, and internal quality benchmarks. You will provide actionable feedback to agents and team leads to enhance call quality, improve customer experience, and drive sales effectiveness.
Key Responsibilities:
- Conduct thorough call monitoring and evaluations against defined scorecards
- Identify trends, gaps, and areas for improvement in agent performance
- Provide timely and constructive feedback to agents and team leads
- Collaborate with Training and Operations teams to address quality issues
- Ensure adherence to US compliance and regulatory requirements
- Participate in regular calibration sessions with team leads and managers
- Prepare detailed quality reports and present findings to stakeholders
- Support continuous quality improvement initiatives to enhance outbound sales processes
Requirements:
- Minimum 2 years' experience as a Quality Analyst in a US Outbound Sales BPO environment
- Strong understanding of US sales processes, compliance, and customer service standards
- Excellent communication and interpersonal skills
- Attention to detail with strong analytical and problem-solving abilities
- Proficiency in quality monitoring tools and MS Office applications
- Ability to provide constructive feedback and drive performance improvements
- Familiarity with US calling regulations and data privacy laws
- Graduate degree preferred
Perks & Benefits:
- Rewards and recognition programs
- Transport facility provided
- Excellent work culture with structured processes
- Career growth opportunities
Frequently Asked Questions
Is the salary disclosed for the Quality Analyst - US Outbound Sales position at SkySun?
The salary for this Quality Analyst - US Outbound Sales role at SkySun is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Quality Analyst - US Outbound Sales position at SkySun located?
This Quality Analyst - US Outbound Sales role at SkySun is based in Sahibzada Ajit Singh Nagar, Punjab, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Quality Analyst - US Outbound Sales role at SkySun full-time or part-time?
This is listed as a Full time position. It is posted as a Quality Analyst - US Outbound Sales role at SkySun.
How do I apply for the Quality Analyst - US Outbound Sales position at SkySun?
Click the "Apply Now" button on this page. You will be redirected to SkySun's official application portal hosted on workable where you can submit your application directly.
When was the Quality Analyst - US Outbound Sales job at SkySun posted?
This Quality Analyst - US Outbound Sales position at SkySun was posted on May 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Quality Analyst - US Outbound Sales
SkySun
You'll be redirected to SkySun's official application page on workable.