Quality Assurance Engineer Senior

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

A ServiceNow Quality Assurance (QA) professional will be responsible for ensuring that all deliverables (via Enhancements, Defects Configuration Items or other project deliverables) meet defined quality standards, user expectations, and business requirements before release. They will achieve this through structured automated and manual testing, defect identification, and collaboration with cross-functional teams throughout the development lifecycle

RESPONSABILITIES

• Test Planning & Execution

• Develop, design, and execute manual and automated test cases
• Create test plans based on requirements, user stories, and acceptance criteria
• Perform functional, regression, integration, and system testing as needed for all ServiceNow releases

• Defect Identification & Resolution
• Identify and/or validate defects found during all levels of testing (to include UAT)
• Ensure defects are appropriately assigned back to development team for resolution
• Perform root cause analysis and validate fix actions once defects are resolved

• Collaboration & Requirement Validation
• Work closely with developers, product owners, and business analysts to understand testing needs of release deliverables
• Review requirements and ensure they are testable and complete
• Provide feedback on usability, performance, and functionality

• Automation & Continuous Testing
• Build and maintain automated test scripts and frameworks
• Improve test coverage and testing efficiency through automation

• Quality Monitoring & Reporting
• Track quality metrics, test results, and defect trends
• Communicate testing progress and risks to stakeholders
• Maintain detailed documentation of test cases and results

• Process Improvement
• Identify gaps in testing or delivery processes
• Recommend improvements to enhance product quality and efficiency
• Promote a culture of quality across the development lifecycle

REQUIREMENTS

Minimum Requirements

• Bachelor’s degree in Computer Science or related field or equivalent work experience
  • Entry-level: 0 – 2 years in QA/testing or related experience
  • Mid-level: 2 – 4+ years designing tests and working in Agile environments

• Technical Skills
• Knowledge of software testing methodologies (manual + automation)
• Experience with testing tools
• Understanding of SDLC, Agile, and DevOps practices
• Ability to write test cases, scripts, and documentation
• Experience with the ServiceNow platform
• ServiceNow CSA certification required within first 6-12 months of starting position
• Agile Experience; working in Scaled Agile environment with distributed teams is preferred

• Core Competencies
• Strong attention to detail and analytical thinking
• Problem-solving and troubleshooting skills
• Effective communication and collaboration
• Ability to manage multiple priorities and deadlines

Preferred Requirements

• 3 - 5 years of ServiceNow experience 
• ServiceNow CSA certification 
• ITIL certificatioNS

At RSM, we offer a competitive benefits and compensation package for all our people.  We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.  Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits   https://rsmus.com/careers/el-salvador.html. 

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.