Quality Assurance Manager

Our Company

All Ways Caring HomeCare

Overview

Our Quality, Risk and Compliance teams focus on maintaining compliance and auditing to mitigate risk for our operations. This keeps the company in compliance with State, Federal and overall company requiremens, but most importantly to keep our clients safe and to help them live their best life. If your passion is ensuring service quality and fostering compliance, apply today!

• Partner with operations across all business lines to maximize their use of Best In Class system as a way to define, measure and improve service quality
• Conduct Quality Reviews including Best In Class reviews, pre/post survey reviews and site visits
• Analyze data from Best In Class, Critical Incidents, Satisfaction Surveys, audits, surveys and other performance data to guide the development or revision of quality improvement goals and objectives
• Coach operations through the process of developing and implementing Quality Improvement Plans that will produce substantive change in operation practice that enhance consumers’ quality of life
• Reinforce the consistent utilization of risk management systems to maximize the safety and security of people receiving services and staff
• Partner with the Compliance Department to ensure that allegations are investigated according policy. Conducts investigations as requested and completes investigation reports, including but not limited to critical incidents which may involve abuse, neglect, exploitation or death (as assigned) in a manner that is consistent with the ResCare’s Incident Investigation manual
• Work with operations to ensure that Critical Incident Reports are submitted according to company policy and follow-up is completed in a timely fashion
• Serve as an “in house” expert on licensing/regulatory standards and process, providing technical assistance to operations as needed
• Provide oversight of contracts and service lines as needed/required
• Participate in the development and revision of training curricula. Provide training in operations as needed (Best in Class, Behavior Certification, ISC Certification)
• Implement consistent processes for conducting Best In Class, Health, Safety, Accessibility, Health Services, and Program reviews
• Integrate of Start Ups and Acquisitions. Support newly-acquired and start-up operations to fully implement systems within six months
• Support operations to provide services in an ethical and lawful manner. Support operations to follow policies and procedures for measuring customer satisfaction in accordance with guidelines
• Other duties as assigned

External Job Description

• Partner with operations across all business lines to maximize their use of Best In Class system as a way to define, measure and improve service quality
• Conduct Quality Reviews including Best In Class reviews, pre/post survey reviews and site visits
• Analyze data from Best In Class, Critical Incidents, Satisfaction Surveys, audits, surveys and other performance data to guide the development or revision of quality improvement goals and objectives
• Coach operations through the process of developing and implementing Quality Improvement Plans that will produce substantive change in operation practice that enhance consumers’ quality of life
• Reinforce the consistent utilization of risk management systems to maximize the safety and security of people receiving services and staff
• Partner with the Compliance Department to ensure that allegations are investigated according policy. Conducts investigations as requested and completes investigation reports, including but not limited to critical incidents which may involve abuse, neglect, exploitation or death (as assigned) in a manner that is consistent with the ResCare’s Incident Investigation manual
• Work with operations to ensure that Critical Incident Reports are submitted according to company policy and follow-up is completed in a timely fashion
• Serve as an “in house” expert on licensing/regulatory standards and process, providing technical assistance to operations as needed
• Provide oversight of contracts and service lines as needed/required
• Participate in the development and revision of training curricula. Provide training in operations as needed (Best in Class, Behavior Certification, ISC Certification)
• Implement consistent processes for conducting Best In Class, Health, Safety, Accessibility, Health Services, and Program reviews
• Integrate of Start Ups and Acquisitions. Support newly-acquired and start-up operations to fully implement systems within six months
• Support operations to provide services in an ethical and lawful manner. Support operations to follow policies and procedures for measuring customer satisfaction in accordance with guidelines
• Other duties as assigned

Qualifications

• Bachelor’s degree in human services, education, social work,  or related field preferred 
• Experience in quality assurance (including conducting audits and corrective action plans), training and development, project management, continuous quality improvement, and working directly with persons with developmental disabilities preferred
• Knowledge of quality assurance concepts, systems, and methods for implementing improvement activities, within a residential services field preferred
• Understanding of accreditation standards/processes (Commission on Accreditation of Rehabilitation Facilities, The Council on Quality and Leadership, Joint Commission on the Accreditation of Healthcare Organizations) preferred

About our Line of Business

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.

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