Quality Assurance & Training Lead

Overview

Atlas Van Lines Canada - Headquartered west of Toronto in Oakville, Ontario, Atlas Canada has become the "national mover of choice" for thousands of families and companies because of our quality service, ethical business practices, and our ability to provide customers with a positive moving experience. The company was established in 1963 and has provided exceptional value to our customers for over 60 years. 

Every day we help you go new places®, with expertise in moving and logistics, bringing the world within reach.

How would you like to work with a company that focuses on delivering its best for its clients, while providing food for those in need and planting trees for our planet? Atlas Canada is looking for a socially responsible individual with creative ideas to join our team as Quality Assurance & Training Lead.

The Quality Assurance & Training Lead position is responsible for maintaining strategic partnerships with our agency family/professional van operators and overseeing service issues/complaints related to our household goods moving and storage services.

What you will do at Atlas Canada:

• Serve as the primary point of contact for all issues and penalties related to the Government of Canada account, as well as private client and corporate accounts.
• Address service issues and manage client relations to ensure satisfaction.
• Support the Atlas quality initiatives program, monitor results and participate in the quality committee.
• Develop and implement quality assurance protocols to monitor and improve service delivery.
• Guide agency members to ensure effective operational and quality service execution.
• Present training materials to agency family and customers on quality initiatives.

Employment Type & Hours: Full-time position with work hours between 8:30am and 5:00pm, Monday to Friday.  Some travel required with this position.

Benefits:  Drug/extended health/dental/EAP/critical illness/life insurance; pension plan; training opportunities.

If you’re up to the challenge, then we would love to hear from you. Apply today and get the process started. Atlas acknowledges the diversity present within Canada and considers it within hiring practices, service offerings, and organizational culture. The company aims to foster an inclusive environment where differences are recognized and supported. Atlas is an equal opportunity employer and invites applications from individuals of all backgrounds and identities. Accommodation during recruitment, assessment, and hiring is available upon request for applicants with disabilities.

Qualifications

What you will bring with your background: 

• Post secondary education in Logistics, Business or related field with 3 years minimum job-related experience.
• Experience in client relationship management and service quality assurance.
• Excellent written/verbal communication and presentation skills.
• Strong customer service and conflict resolution skills.
• Analytical and problem-solving skills.
• Experienced in MS Office including Excel, Word and Powerpoint.