Quality Manager

The role will provide strong operational support to the COE by coordinating with site quality teams, manufacturing, R&D/NPD, supply chain, commercial teams, customers and certification bodies to ensure timely resolution of escalations, effective implementation of quality systems and robust follow-up of improvement actions.

• Act as the first point of escalation for day-to-day quality issues raised by India sites and cross-functional teams, ensuring timely coordination, follow-up and closure.
• Support the Quality COE Lead / Head of Quality in driving quality governance, standardisation and continual improvement across India operations covering 5 Flexible Packaging units, 2 Cylinder units and 3 PS Labels units.
• Facilitate implementation and compliance of Quality Management System requirements across sites, including ISO, BRCGS, FSC, customer-specific standards, SMETA / Sedex and applicable regulatory requirements.
• Coordinate customer audits, certification audits and regulatory audit readiness at sites, including pre-audit preparation, action tracking and closure verification.
• Support customer interactions for escalations, complaints, audits, quality reviews and improvement discussions, in coordination with site and commercial teams.
• Strengthen root cause analysis, corrective and preventive actions and complaint reduction practices by reviewing major complaints, facilitating structured RCA and monitoring CAPA effectiveness.
• Support implementation of change control management across sites for product, process, material, supplier, artwork, specification and regulatory changes.
• Coordinate with R&D/NPD, plant quality and operations teams for new product development quality support, specification validation, shade card governance and first-time-right execution.
• Drive and support Zero Defect Campaign, First Time Right initiatives and defect reduction projects by tracking actions, identifying trends and supporting site-level implementation.
• Standardise SOPs, quality processes, checklists and best practices across plants in alignment with COE priorities.
• Track and analyse quality KPIs including complaints, rejection rates, audit scores, FTR performance, defect trends, CAPA ageing and recurrence patterns.
• Prepare monthly management review dashboards and leadership presentation slides with clear data insights, trends, risks and recommended actions.
• Support regulatory compliance initiatives related to food contact packaging, customer requirements, material compliance and site-level implementation of regulatory actions.
• Coordinate supplier quality and vendor audit follow-ups where required, especially for escalated material quality issues impacting sites or customers.
• Provide training, coaching and guidance to site quality teams on standards, RCA/CAPA, audit readiness, change control, FTR and best practices.
• Support digitisation, automation and ERP quality module improvements in the quality domain as an added responsibility / advantage area.
• Travel to India sites and customer locations as required for escalations, audits, reviews, improvement projects and implementation support.
• Conduct periodic reviews with sites and COE leadership to monitor progress of escalations, audit actions, CAPA closure, improvement projects and compliance deliverables.

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