Query Specialist - HR Operations

Job Purpose

The People Services Administrator collaborates with in-country People Services managers across multiple RWS sites globally, ensuring efficient HR data management and compliance as part of the Human Resources Global Service Delivery Team. This role is responsible for executing and refining administrative processes within the company’s HR system, maintaining data integrity, consistency, and alignment with global and local standards.

About RWS HR 

Our business is nothing without our people. As part of our global Human Resources team, you will be supporting over 8,000 people, across 100 legal entities in 43 different countries. We have a vibrant and nurturing culture where everyone can learn, grow, and thrive. We also love ideas and exploring new ways of doing things, united by our love of language.  

Job Overview

Key Responsibilities

• Oversee and optimize end-to-end People Services operations in alignment with global processes, while incorporating local requirements to ensure accuracy, professionalism, and efficiency.
• Maintain and update HR systems with precise and timely data entry, while driving continuous process improvements.
• Perform regular audits to ensure data integrity, identifying discrepancies and implementing corrective actions.
• Develop, manage, and maintain personnel documentation in compliance with data protection standards and regulatory requirements.
• Deliver services in accordance with defined Service Level Agreements (SLAs) and align policies with established best practices to enhance employee experience.
• Collaborate with HR team members to ensure consistency across policies, procedures, and workflows.
• Engage with stakeholders to strengthen HR service delivery, improving operational outcomes and efficiency.
• Generate data extracts and support payroll activities, ensuring accuracy and adherence to timelines.
• Address operational requirements within the People Services function, ensuring continuity and efficiency of services.
• Work in alignment with the People Services Country Manager to resolve operational challenges and implement effective HR solutions.

Skills & Experience

• Demonstrated experience in entering, maintaining, and processing accurate data within enterprise IT systems.
• Advanced capability in preparing and managing large-volume data extracts with precision.
• Experience working with HR systems, including Microsoft Dynamics 365 HR Solution (preferred).
• Proficiency in Microsoft Office and related productivity tools.
• Experience operating across multiple regions, including North America, with exposure to global stakeholders.
• Capability to conduct and evaluate background checks with accuracy and confidentiality.
• Ability to manage priorities and execute high-volume workloads within defined timelines.
• Strong written and verbal communication skills, maintaining clarity and professionalism in all interactions.
• Proven ability to handle sensitive and confidential information with discretion.
• Adaptable work approach, with effectiveness in both independent and team-based environments.
• Strong organizational and time management skills, ensuring efficient task completion.
• Demonstrated accountability and ownership in completing assigned responsibilities.
• A college degree or equivalent professional experience is preferred.#LI-Hybrid#LI-RT1

Life at RWS

If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS. 

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting client’s fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS