Receptionist - HVTI J3
About this role
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Receptionist - HVTI J3
Location
Cleveland
Facility
Cleveland Clinic Main Campus
Department
J3-2 Heart Failure ICU-Main Campus Hospital
Job Code
B1002W
Shift
Days
Schedule
7:00am-7:30pm
Job Summary
Job Details
Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
The Receptionist for the J3 patient waiting lounge serves as the primary point of contact for families and visitors supporting the Coronary ICU, Heart Failure ICU, and Cardiac Short Stay units. This role is responsible for welcoming guests, coordinating and facilitating visitation, and escorting family members to patient care areas in accordance with unit guidelines. They also communicate directly with clinical units by phone to coordinate visits and relay any concerns or updates to the nursing coordinator team.
As often the first impression of Cleveland Clinic, the receptionist plays a vital role in creating a welcoming and supportive environment. A warm smile, positive attitude, and compassionate, empathetic approach help set the tone for each patient and family experience. In this position, you contribute meaningfully to an exceptional experience for patients, families, and caregivers, helping to foster trust, comfort, and a lasting positive impact on the community.
A caregiver in this position works 11:30a - 9p l M-F with some weekend coverage as needed l rotating holidays that fall during work week.
A caregiver who excels in this role will:
Perform receptionist functions for assigned areas and/or departments.
Greet guests and provide appropriate assistance and information.
Receive, screen, route and respond to incoming telephone calls.
Take accurate messages and ensure timely delivery.
Comply with privacy and confidentiality policies when communicating with callers and guests.
Minimum qualifications for the ideal future caregiver include:
High School Diploma or GED
One year of related experience
Preferred qualifications for the ideal future caregiver include:
Two years of college and/or business school
Physical Requirements:
Ability to perform work in a stationary position for extended periods
Ability to operate a computer and other office equipment
Ability to communicate and exchange accurate information
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
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