Records Manager

OVERVIEW

The Records Manager will lead the Firm’s comprehensive records information management program.  This role will drive development, implementation and maintenance of innovative records management practices, all while ensuring the integrity and accessibility of the Firm’s records.

RESPONSIBILITIES

• Drives the design, development and continuous improvement of our active and inactive records management program, with a focus on technology-enabled solutions;
• Oversees and optimizes contracts with external vendors for storage and shredding services, ensuring cost-effective and compliant solutions;
• Contributes to the creation of robust business continuity and disaster recovery plans to safeguard our records against unforeseen events;
• Generates statistical, status and analytical reports to deliver insights and inform strategic decision-making;
• Manages the full lifecycle of records, including coordination of annual review and defensible destruction processes;
• Partners with attorneys and practice teams to ensure accurate identification, retention and disposition of records at matter close;
• Supports client file transfers and matter mobility;
• Develops and delivers effective training programs for legal and administrative staff, promoting Firm-wide awareness of records responsibilities;
• Administers litigation hold processes, ensuring records are properly preserved during active holds and securely released once concluded;
• Collaborate on aligning records management into the broader information governance strategy; and
• Performs other duties, as assigned.

QUALIFICATIONS

• Bachelor’s degree in Information Management, Library Science, or related field;
• Advanced degree or professional certifications (e.g., IGP, CIP, CRM, CIPP) are highly desirable;
• Eight or more years of closely related experience with development of a records management program, including at least 2 – 3 years of supervisory or lead experience. Alternatively, a combination of education and experience that demonstrates equivalent expertise;
• Hands-on experience with electronic records management systems (e.g., IRM) and document management platforms (e.g., iManage); or demonstrated ability to quickly learn and administer comparable technologies; and
• Background in professional services or legal environments strongly preferred, with experience navigating complex information governance, compliance, and client requirements.
• Expert-level understanding of records management principles, operations, policies and compliance requirements, with the ability to adapt them to evolving technologies and practices;
• Demonstrated ability to analyze complex situations, anticipate challenges, evaluate solutions and implement innovative, practical approaches;
• Comfort with leveraging technology platforms to manage records, analyze data and support information governance objectives;
• Proven ability to develop, document and implement procedures that reinforce records management policies and guidelines;
• Strong organizational and leadership skills, with experience guiding cross-functional teams, managing projects through completion, and driving adoption of new tools and processes;
• Exceptional written and verbal communication skills;
• Adept at engaging and building trust with attorneys, staff and stakeholders at all levels;
• Ability to thrive in a dynamic environment, balancing multiple priorities with accuracy, adaptability and attention to detail;
• Strong team player who also takes initiative and ownership of independent work; and
• Ability to work additional hours, as needed.

This position is located in our New York office, and currently has a hybrid work schedule, but that is subject to change. The estimated salary range for this position is $140,000 to $165,000. The actual salary offered will be based on a wide range of factors, including relevant skills, training, experience, education, and where applicable, licensure or certification obtained. Market and Firm factors are also considered. In addition to base salary and discretionary bonus(es), we offer a generous employee benefits package including, but not limited to, paid time off, medical, dental, vision care, 401(k) and substantial health club discounts.