Recovery Assistant (Part Time), IKEA Damansara

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

• Support the handling and administration of returned and transferred products with the objective being to minimise loss and maximise profit.
• Ensure that internal damages are minimised and the Recovery department supported.
• Ensure everyone understands and contributes to the process with focus on prevention, revenue and sustainability.
• Always contribute to environmental, health and safety performance in the store and work towards securing compliance with the group risk manual in the recovery operations areas.
• Responsible to minimize the financial loss of damaged in the store and try to maximise the financial recovery by repacking and moving goods back to stock or assemble, price and sell goods in the As-Is shop.
• Assist Exchange & Return in sourcing of replacement part or missing parts.
• Responsible for re-pack products meant for Back-To-Stock (BTS), assemble products for store themes, handle quality claims of quality issues furniture and scrap quality claim furniture following strictly the procedures.
• Responsible to sell As-Is furniture and serve customers in As-Is shop.
• Ensure to comply with and follow internal rules, policies and daily operational routines regarding issues like quality, safety in work place.

Qualifications

• Available to work a minimum of 25 hours per week.
• Confident and approachable, with strong interpersonal and communication skills.
• Customer-focused with the ability to handle enquiries professionally and make sound decisions.
• Able to prioritise tasks effectively and manage time efficiently.
• Demonstrates strong personal discipline, reliability, and accountability.
• Computer literate and comfortable using various systems and applications.
• Strong attention to detail and accuracy in completing tasks.
• Assertive and able to remain calm, professional, and solution-oriented when dealing with emotional or challenging customers.
• Capable of managing multiple priorities and performing well in a fast-paced environment.
• Physically able to frequently lift, push, pull, and carry items weighing up to 35kg independently.
• Comfortable with prolonged standing, walking, and bending throughout the workday.
• Able to thrive in a physically demanding and dynamic work environment.

Additional Information

Important Note:
You are invited to the Life at Home journey with IKEA. Click >>here* to begin your journey. Kindly note that your job application will be processed when you complete the assignment. 

*If you can't access the link, please go to the original job posting at Smart Recruiter. 

Working with us has its rewards

Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them:

IKEA discounts

Co-workers are our most values customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.

Flexi benefits

We offer flexi benefits to cater our co-workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co-workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non-insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.

Maternity and paternity leave

We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys – and responsible – at home.

Gifts

We enjoy special occasions together and give tokens to mark birthdays, marriage, the arrival of a baby. We reward loyalty through our Long Service Awards/

Work environment

As home furnish experts, we take pride in providing inspiring workplaces that showcase IKEA products and create a relaxed, open atmosphere where we work side by side.

Incentive plan

All co-workers may earn an annual financial reward when we meet our shared business objectives.

Free Parking

All co-workers are given free parking.

Please apply by 12 August 2026.