Recovery Operations Senior Analyst
About this role
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SoFi Bank N.A. seeks Recovery Operations Senior Analyst in San Francisco, CA:
Job Duties: Lead the ideation, process build-out, and execution of a robust control infrastructure for; Recovery operations, across the different operational streams. Partner with CCoE's Operations Risk Control team in drafting the framework for new controls and updating existing policies and procedures to align with the framework. Identify process and procedure issues, and areas of opportunity for introducing strong control risk management as it relates to Recovery Operations. Support the build out and deployment of a full set of operational control checks for the Internal Recovery Unit (IRU); Ensure adequate controls are present in all aspects of the IRU's operation; including monthly account assignment into the IRU, bi-weekly DSC scrub, settlement offering and arrangement, compliance with settlement break parameters, program completion and performance reporting. Develop and maintain robust monitoring and reporting capabilities to track the different streams of Recovery Operations across SoFi's lending businesses. Lead an internal monthly review of portfolio trends, control reporting, and engineering progress updates. Perform operational oversight of our Recovery vendors, requiring vendor staffing and process optimization discussions, regular performance reviews, operational due diligence, and annual on-site audits to ensure adequate controls and alignment with contractual agreements. Part-time telecommuting is an option. Hybrid work from SoFi offices in San Francisco, CA.
Requirements: Master’s degree in Information Technology, Analytics, Operations Research or related quantitative field and (2) two years of experience in the job offered or related occupation.
Special Skill Requirements: 1.) Data Analysis; 2.) Business Data Management; 3.) Data Mining; 4.) Business Forecasting; 5.) Database & Querying Languages; 6.) Business Intelligence & Visualization (Tableau and Power BI); 7.) programming and scripting for data-related tasks; 8.) Process Automation (VBA, Alteryx); 9.) Executive Presentation/Communication; and 10.) Cross-Functional Collaboration. Any suitable combination of education, training and/or experience is acceptable. Part-time telecommuting is an option. Hybrid work from SoFi offices in San Francisco, CA.
Salary: $160,000.00 - $176,000.00 per year.
Submit resume with references using the apply button on this posting or by email to: Req.# 1014.107.2 at: ATTN: HR, jobadverts@sofi.org.
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SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
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