At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community. 
 
If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment.

In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.

Location:

Lourdes Health System - 1600 Haddon Ave

Remote Type:

On-Site

Employment Type:

Employee

Employment Classification:

Regular

Time Type:

Full time

Work Shift:

2nd Shift (United States of America)

Total Weekly Hours:

37.5

Additional Locations:

Job Information:

Schedule: 4 weekdays e/o weekend 3p-11p

Summary:

Gathers and enters patient demographic information into the hospital information system.

Verifies benefits, obtains required authorization.

Obtains co-pays, deductibles, co-insurance and deposit amounts.

Performs accurate and thorough registrations.

Is compliant with regulatory guidelines.

Acts as first contact representative of Virtua by providing excellent customer service.

Position Responsibilities:

• Obtains copies of patient insurance cards and identification and enters demographic, financial, insurance and clinical information into computer system; verifies completeness and accuracy of all data.

• Obtains signatures on all required documents for consent, medical necessity, and on required State, Federal and regulatory documentation. Processes all necessary paperwork.

• Correctly identifies, collects and processes co-pays, deductibles, co-insurance and deposits from patients and may facilitate resolution of billing issues by liaising with patient accounting, patient, and insurance representative.

• Identifies and provides appropriate referrals and payment options to patients needed financial assistance.

• Provides additional office support including telephones, scheduling, typing, filing, etc.

Position Qualifications Required / Experience Required:

1 year customer service in a professional setting (excludes retail/food service) preferred. Medical office or admittance experience preferred. 

Must demonstrate a positive demeanor, have both strong verbal and written communication skills.

Must be able to handle potentially stressful situations and multiple tasks.

Must have basic typing, computer and/or word processing skills.

Required Education:

High School diploma.

Training / Certification / Licensure:

One year of Epic system experience highly preferred.

Hourly Rate: $18.69 - $26.01 The actual salary/rate will vary based on applicant’s experience as well as internal equity and alignment with market data.

Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

For more benefits information click here.