Customer Service Repair Advisor

Join Our Repair Management Team! 

Are you a natural communicator who thrives on keeping people in the loop? 4th Dimension Innovation Group is looking for an Customer Service Advisor to join our Repair Management Team in Egham. Some interest in the motorcycle industry or knowledge is always helpful but not essential - what we look for is great customer service with the ability to chat to our customers over the phone and via email in a timely way, whilst working closely with our workshop to understand the progress of the repairs. If you love a fast-paced environment and take pride in getting the details right, this could be the role for you!

Reporting to the Customer Service Team Leader, you'll be the vital link that keeps repairs moving smoothly — managing correspondence, coordinating updates, and making sure every customer and client enquiry is handled promptly and professionally throughout the repair journey.

Main Duties

• Act as the go-between for customers, insurers and the repair team, keeping everyone updated
• Provide regular progress updates via phone, text and email
• Manage incoming enquiries from customers, clients, engineers and third parties
• Deliver outstanding customer service with professionalism and empathy throughout
• Maintain accurate, up-to-date customer and repair records
• Prepare and issue repair estimates, quotes and supporting documentation
• Update data logs and manage databases, ensuring correspondence is properly recorded
• Support the Customer Service Team Leader and Production department with admin and project-based tasks
• Liaise with Project Managers, Account Managers and Team Leaders to keep repair information accurate
• Communicate across departments to progress claims efficiently and support workflow
• Contribute ideas to improve customer communication and repair service efficiency

Key Skills

• Strong organisational and administrative skills with a keen eye for detail
• Ability to prioritise and manage multiple tasks under pressure
• Excellent written and verbal communication, delivered with professionalism and empathy
• IT literate, confident with Microsoft Word, Excel and database systems
• Adaptable, flexible and a collaborative team player with a positive, proactive attitude
• Comfortable working in a fast-paced environment with competing priorities
• GCSEs (or equivalent) in Maths and English

Bonus Points For

• Previous experience in customer service or administration (automotive or insurance background desirable but not essential)
• Customer service or administration-related qualifications
• Training in Microsoft Office or CRM systems

The Essentials

🕒 Hours: Monday–Friday, 37.5 hours per week
💷 Salary: £25,000 - £28,250
📍 Location: Office based (hybrid available after probation)
📋 Contract: Full time
🎁 Perks: Competitive company benefits, training & development opportunities, and an energetic, supportive team culture