Reservations Agent
relaischateaux
Reservations Agent
relaischateaux· Reception Staff
About this role
Company Description
Set against the stunning backdrop of Snowdonia National Park, Palé Hall is a destination for luxury and refined service. This historic Victorian mansion, home to 22 exquisite bedrooms, is at the start of a significant new chapter – with bold ambitions to become one of the UK’s leading country house hotels, renowned for fine dining and exceptional hospitality.
Why Palé Hall?
Work in one of the UK’s top Five Red Star country house hotels
Be part of a project with genuine ambition and creativity at its heart
📧 Ready to join us?
Send your CV to sarah.rees@palehall.co.uk to find out more.
🌐 Visit: www.palehall.co.uk
📸 Follow us: @palehallhotel on Instagram
Job Description
We are a prestigious luxury hotel committed to delivering exceptional service and memorable guest experiences. We are currently seeking a polished and professional Reservations Agent to join our Front of House team. This role combines hosting and reception duties, ensuring every guest receives a warm welcome and seamless service from arrival to departure.
About the Role
As a member of our Reservations team, you will be the first point of contact for all guests, providing a professional welcome while supporting reception operations and overall front of house service. You will play a key role in creating a positive first impression and maintaining the high standards expected within a luxury hospitality environment.
Qualifications
Skills & Experience
Excellent interpersonal and communication skills.
Strong organisational and multitasking abilities.
Professional telephone manner and confident use of reservation systems.
Ability to remain calm and composed under pressure.
Personal Attributes
Impeccable presentation and attention to detail.
Warm, welcoming, and service-focused approach.
Reliable, punctual, and proactive.
Team-oriented with a commitment to excellence
Additional Information
What We Offer
Competitive salary.
Share of gratuities.
Supportive and collaborative team environment.
Free on-site parking.
Relais & Châteaux and Pride of Britain discounted stays.
Opportunities for further training and development
Frequently Asked Questions
Is the salary disclosed for the Reservations Agent position at relaischateaux?
The salary for this Reservations Agent role at relaischateaux is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Reservations Agent position at relaischateaux located?
This Reservations Agent role at relaischateaux is based in Bala, Bala, Wales, United Kingdom, gb, Wales. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Reservations Agent role at relaischateaux full-time or part-time?
This is listed as a Full time position. It is posted as a Reservations Agent role in the Reception Staff department at relaischateaux.
Which team or department does the Reservations Agent at relaischateaux belong to?
This Reservations Agent position is part of the Reception Staff department at relaischateaux. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Reservations Agent position at relaischateaux?
Click the "Apply Now" button on this page. You will be redirected to relaischateaux's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Reservations Agent job at relaischateaux posted?
This Reservations Agent position at relaischateaux was posted on Jul 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Reservations Agent
relaischateaux
You'll be redirected to relaischateaux's official application page on SmartRecruiters.