Resident Engineer
analogdevices
Resident Engineer
ghobashgroup· Sales
About this role
Company Description
Established in 1982 as a leading Office Automation Solutions provider for the UAE and the wider region, GCG Enterprise Solutions is a turnkey tech solutions provider offering Print Solutions, IT Services, AV and Digital Transformation Solutions. Partnering with leading technology vendors, GCG creates bespoke solutions and services for key industry sectors.
Job Description
JOB SUMMARY
Responsible for the installation, commissioning, preventive maintenance, troubleshooting, repair, and technical support of Multi-Function Printers (MFPs), printers, scanners, and related document management equipment at customer sites. The position involves diagnosing hardware and software, carrying out corrective and preventive maintenance; replacing defective components and consumables; installing firmware and software; and configuring devices according to customer requirements.
DUTIES & RESPONSIBILITIES
Install, configure, commission, and test new MFPs and printers at customer locations.
Conduct preventive maintenance
Diagnose and resolve Hardware and software related faults.
Analyze machine error codes and diagnostic information to identify root causes.
Repair and replace defective components, assemblies, and parts.
Install and update firmware, drivers, and Embedded software.
Attend breakdown/service calls and ensure timely resolution in line with agreed SLAs.
Conduct routine machine inspections and identify potential failures before they occur.
Maintain adequate control of assigned spare parts, consumables, tools, and equipment.
Record parts replaced and service activities accurately in the service management system.
Complete service reports, maintenance checklists, meter readings, and other required documentation.
Qualifications
Education
Diploma or Bachelor's degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Information Technology, or a related technical discipline.
Additional Information
Experience
2–5 years of relevant experience in printer, MFP, copier, scanner, basic network troubleshooting and MPS Software.
Skills & Abilities
Strong knowledge of MFP/printer
Knowledge of TCP/IP, DHCP, DNS, network printing, and basic network troubleshooting.
Knowledge of Windows printing environments and printer drivers.
ACCOUNTABILITIES
Minimise unnecessary repair and replacement costs through effective troubleshooting and preventive maintenance.
Achieve agreed service KPIs and SLAs.
Ensure accurate service reports and documentation.
Maintain high customer satisfaction.
Frequently Asked Questions
Is the salary disclosed for the Resident Engineer position at ghobashgroup?
The salary for this Resident Engineer role at ghobashgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Resident Engineer position at ghobashgroup located?
This Resident Engineer role at ghobashgroup is based in Abu Dhabi, Abu Dhabi, Abu Dhabi, United Arab Emirates, ae. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Resident Engineer role at ghobashgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Resident Engineer role in the Sales department at ghobashgroup.
Which team or department does the Resident Engineer at ghobashgroup belong to?
This Resident Engineer position is part of the Sales department at ghobashgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Resident Engineer position at ghobashgroup?
Click the "Apply Now" button on this page. You will be redirected to ghobashgroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Resident Engineer job at ghobashgroup posted?
This Resident Engineer position at ghobashgroup was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Resident Engineer
ghobashgroup
You'll be redirected to ghobashgroup's official application page on SmartRecruiters.