Resident Relations Manager

threaltyinc· Resident Relations
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📍 Hybrid📍 Indianapolis, Indiana, United StatesFull Time

About this role

TL;DR

You're a resident-first problem solver who keeps communication flowing and details in order. You'll lead inboxes and escalations, enforce leases with fairness, and deliver fast, clear resolutions that build trust and keep operations moving.


What You'll Do

  • Own shared inbox & phones, hit response-time standards, and close the loop clearly.
  • Enforce leases (notices/fees), read ledgers, post payments accurately, and explain balances.
  • Coordinate with maintenance/accounting, prepare documentation for eviction filings, and represent T&H in court proceedings as needed.
  • Manage keys/lockboxes.
  • Keep clean, searchable documentation so any teammate can pick up the thread.
  • Use our tools: Trainual, Rentvine, Aptly (CRM), Tenant Turner, RingCentral, Google Workspace.


What You Bring

  • Strong customer service + admin skills; confident, clear communicator by phone and email.
  • Skilled at turning frustrated residents into satisfied ones through patience, empathy, and clear communication.
  • Comfortable learning and working across multiple software platforms.
  • Comfortable with policies, basic accounting/ledgers, and juggling shifting priorities.
  • A high level of accountability — someone who owns their work, follows through, and can be counted on to get things right.
  • Ability to adapt easily as priorities and processes change.
  • 1–2 years of experience in property management, customer service, or a related field preferred.
  • HS diploma/GED required.
  • Valid driver's license required (occasional travel for evictions).


Who You'll Work With

You'll be part of a supportive team led by the Director of Resident Relations, working closely with other Resident Relations Managers, Resident Coordinators, and colleagues across departments.


Our Culture

T&H Realty Services is built on five core values: Client Focused, Great Communicators, Integrity Driven, Always Educating and Advising, and Team Oriented. We're looking for someone who shares that mindset and brings a high level of accountability to their work.


Perks & Benefits

  • Health, dental, and vision insurance
  • PTO & holidays
  • Simple IRA retirement plan
  • Life & disability insurance
  • Annual bonus plan
  • Housing discount (some stipulations apply)


Job Type & Schedule

Full-time, hybrid, Monday–Friday, 8:30 AM – 5:00 PM


Location

T&H Realty Services, Inc.
760 E. 52nd Street
Indianapolis, IN 46205


How to Apply

Please respond with your resume and salary requirements.


T&H Realty Services, Inc. is an Equal Opportunity Employer. For more information, please visit www.threaltyinc.com.

Frequently Asked Questions

Is the salary disclosed for the Resident Relations Manager position at threaltyinc?
The salary for this Resident Relations Manager role at threaltyinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Resident Relations Manager position at threaltyinc located?
This Resident Relations Manager role at threaltyinc is based in Hybrid, Indianapolis, Indiana, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Resident Relations Manager role at threaltyinc full-time or part-time?
This is listed as a Full Time position. It is posted as a Resident Relations Manager role in the Resident Relations department at threaltyinc.
Which team or department does the Resident Relations Manager at threaltyinc belong to?
This Resident Relations Manager position is part of the Resident Relations department at threaltyinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Resident Relations Manager position at threaltyinc?
Click the "Apply Now" button on this page. You will be redirected to threaltyinc's official application portal hosted on bamboohr where you can submit your application directly.
When was the Resident Relations Manager job at threaltyinc posted?
This Resident Relations Manager position at threaltyinc was posted on Jul 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Resident Relations Manager
threaltyinc
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