Restaurant / Retail Manager

Company Description

We are a multi-site GYG franchise group looking for an energetic and experienced Restaurant Manager to lead one of our high-performing restaurants.

This is an exciting opportunity for a motivated individual who thrives in a fast-paced, customer-focused environment and is ready to take the next step in their hospitality career.

As Restaurant Manager, you will play a key leadership role in driving operational excellence, developing a high-performing team, and delivering outstanding guest experiences.

At Guzman y Gomez, we’re all about fresh Mexican food, fast service, and authentic hospitality. As a Restaurant Manager, you’ll be the driving force behind team culture, operational excellence, and delivering an unforgettable guest experience — every shift, every day.

Job Description

Restaurant Manager

Lead a Team. Own the Performance. Build Your Career with GYG.

At Guzman y Gomez, we're passionate about authentic flavours, exceptional guest experiences and creating restaurants where great people can build great careers.

We're looking for a high-performing Restaurant Manager who is ready to take full ownership of restaurant performance, develop an outstanding team and lead a successful, high-volume operation.

As Restaurant Manager, you'll be responsible for the overall performance of the restaurant — from people and culture through to guest experience, operations and financial results. You'll lead and develop your management team, build a strong pipeline of future leaders and ensure the restaurant consistently delivers the high standards GYG is known for.

This is an opportunity for an experienced leader who wants genuine responsibility, the opportunity to make an impact and a long-term career with one of Australia's fastest-growing restaurant brands.

What You'll Be Responsible For

As Restaurant Manager, you'll take ownership of all areas of restaurant performance, including:

• Leading the overall day-to-day operation of the restaurant
• Building, coaching and developing a high-performing leadership and Crew team
• Recruiting great people and developing a strong pipeline of future Shift Leaders and Managers
• Creating an energetic, positive and accountable team culture
• Delivering an exceptional guest experience every day
• Driving operational KPIs across service, quality, sales, labour and food costs
• Managing restaurant financial performance, including sales, labour, COGS, inventory and controllable expenses
• Managing rostering, recruitment, performance management and broader people processes
• Maintaining GYG's high standards across food quality, food safety, people safety and restaurant presentation
• Leading busy service periods from the floor and setting the standard for the team
• Identifying opportunities to grow sales, improve profitability and strengthen restaurant performance
• Ensuring compliance with GYG systems, policies and operational standards
• Working with the wider GYG leadership network to continuously improve and deliver great results

You'll have genuine ownership of your restaurant and be empowered to make decisions that improve your people, your guests and your results.

What We're Looking For

We're particularly interested in candidates who can demonstrate:

• Strong management experience in a fast-paced hospitality, retail or customer-focused environment
• Proven experience leading, developing and motivating large teams
• Confidence managing a high-volume operation and leading through busy service periods
• A track record of delivering strong customer experiences and operational results
• Commercial awareness and experience managing sales, labour, food costs and other financial KPIs
• Strong recruitment, coaching and performance management capability
• Excellent communication and interpersonal skills
• The ability to develop other leaders and build a strong management team
• A hands-on leadership style — you're comfortable being on the floor, leading from the front and setting the standard
• A positive, accountable and solutions-focused approach
• The ability to balance great people leadership with strong commercial performance

Previous quick-service restaurant experience is valuable, but great leadership, commercial capability and the ability to build high-performing teams matter most to us.

What's In It For You?

We want ambitious Restaurant Managers to build long-term careers with GYG.

• Competitive salary of $80,000–$90,000 + bonus structure, depending on experience and capability
• Genuine career progression — develop towards senior restaurant leadership, multi-site opportunities and beyond
• Comprehensive leadership, operational and commercial training
• Support from an experienced wider GYG leadership network
• The opportunity to take genuine ownership of your restaurant and its performance
• Flexible rostering and employment stability — talk to us about what work-life balance looks like for you
• Free GYG meal while working and heavily discounted meals off shift
• Free GYG uniforms and exclusive merch
• Opportunities to support other GYG restaurants and join New Restaurant Opening teams
• Team events, Christmas parties and anniversary celebrations
• Cultural celebrations including Day of the Dead and Cinco de Mayo
• Long-term opportunities across restaurant leadership and even GYG franchise ownership

If you're an experienced leader who loves developing people, delivering great guest experiences and driving strong business results, we'd love to hear from you.

Qualifications

Additional Information

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