Restaurant Team Leader

Company Description

Find the shift pattern that works for you.

At Potters Resorts, we know that one shift pattern doesn’t suit everyone.

That’s why we’re growing our Restaurant leadership team and are looking for enthusiastic hospitality professionals to join us in a variety of Team Leader roles across our breakfast, lunch and dinner operations.

Whether you’re an experienced Team Leader, a Supervisor looking for a fresh challenge, or an ambitious hospitality professional ready to step into your first leadership role, we’d love to hear from you.

Looking for daytime hours?

Our Breakfast and Lunch Team Leader opportunities could be perfect if you’re looking for a role that fits around family life, childcare, study or other commitments.

Prefer evenings?

Our Dinner Team Leader opportunities offer the chance to lead one of our busiest services while keeping your mornings and afternoons free.

Let’s find the right fit.

We’re recruiting several Team Leaders, so we’d love to talk to you about the shift pattern and working hours that best suit you. During the recruitment process, we’ll discuss your availability and match you with the opportunity that’s the best fit for both you and our team.

Whatever shift you choose, you’ll be leading a fantastic team, delivering exceptional guest experiences and helping create the warm, welcoming atmosphere that Potters Resorts is known for.

Job Description

Our restaurant welcomes between 650 and 800 guests every day, serving breakfast, lunch and dinner, 365 days a year. It's a fast-paced, energetic environment where no two days are the same.

If you thrive under pressure, enjoy leading by example and love creating memorable guest experiences, you'll feel right at home.

What you'll be doing

As a Restaurant Team Leader, you'll play a key role in supporting the day-to-day operation of our restaurant while inspiring your team to deliver exceptional service at every meal.

• Lead, motivate and support a large waiting team, creating a positive and welcoming working environment.
• Be hands-on throughout service, leading by example and helping the team deliver a seamless guest experience.
• Ensure our high service standards are consistently maintained, providing every guest with the 5-Star experience Potters Resorts is known for.
• Carry out restaurant and station checks with great attention to detail, ensuring everything is ready for service.
• Monitor service throughout each shift, responding quickly to changing priorities and supporting the team wherever needed.
• Resolve guest queries professionally and confidently, ensuring every guest leaves with a positive impression.
• Work closely with the Restaurant Manager and wider leadership team to ensure the smooth running of the restaurant.
• Build strong working relationships across the resort, communicating effectively with colleagues in every department.
• Coach, encourage and develop the team, helping individuals grow in confidence and reach their full potential.

This is a role where you'll make a real difference every day—supporting the team, delighting our guests and helping create the warm, welcoming atmosphere that keeps guests coming back to Potters Resorts.

Qualifications

We're looking for someone who enjoys leading people, takes pride in delivering exceptional service and thrives in a busy hospitality environment.

You'll ideally have:

• Previous experience in a supervisory, Team Leader or senior hospitality role (or be ready to take the next step in your career).
• A passion for delivering outstanding guest experiences.
• The ability to remain calm, organised and positive in a fast-paced environment.
• A positive, hands-on approach and a willingness to lead by example.
• Experience of coaching, developing or mentoring team members would be an advantage.
• A flexible approach to working shifts, including weekends and bank holidays, as part of a 365-day operation.

Desirable (but not essential)

• Experience working in a high-volume restaurant or hospitality venue.
• Knowledge of food safety and health & safety practices.
• A Level 2 Food Safety certificate (or willingness to complete training).

Additional Information

• Free use of Palms Health & Fitness - Gym and Swimming Pool
• 30% Discount on products in the shop
• Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts
• Free Team Lunch available daily
• An all-year-round position (not seasonal)
• Free Parking and on the main Bus Route
• Cycle to Work Scheme
• 10% Discount off all products and treatments within Aphrodite Beauty Salon
• Opportunities to learn and develop across the Resort with Potters Development Academy. Including the Trainee Manager Programme, Pathway to Success and Apprenticeship
• Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive ‘Evening of Entertainment’ on Resort
• Free access to our Employee Assistance and Wellbeing Programmes. Including advice and support with health checks, access to GP’s, mental health support and counselling

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.