Restaurants & Bars Manager

Company Description

NH Collection Colombo offers comforting familiarity based on three main pillars value for money, the best location, and service with a human touch – making stays always a pleasure, time after time.

Job Description

• Plan for all outlets budget and review forecast on revenue and expenditure on monthly basis.

• Analyze and submit month-end reports and identify deviation from business plan goals.

• Ensure that proper inventory, requisition, bar pars and control systems are in place to maintain security and cost control of all beverage operations areas.

• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlets.

• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotions.

• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlets is in line with budget.

• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.

• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.

• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service.

• Handle guests’ complaints and comments tactfully and efficiently.

• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies.

• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests.

• Check the outlets/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations.

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features.

• Ensure that health, safety and security procedures are in place in the outlets.

• Attend all briefings, meetings and trainings as assigned by management.

• Identify and develop team members with potential.

• Conduct performance review with the team.

• Constantly monitor team members’ appearance, attitude and degree of professionalism.

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.

Qualifications

• Degree / Diploma in Hotel Management
• Minimum 2 years of relevant experience in a similar capacity in a Five Star Hotel
• Extensive and updated knowledge in Food & Beverage operations
• Good reading, writing and oral proficiency in English Language
• Good working knowledge of MS Excel, Word, PowerPoint & Familiarity with restaurant Management software
• Strong leadership, interpersonal and training skills
• Ability to work well in stressful & high-pressure situations
• Should have a outgoing personality and pleasant appearance

Additional Information