Retail and Community Hub Manager

Company Description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.  

We are looking for an inspiring and commercially driven Retail & Community Hub Manager to lead our unique Donation Centre and Community Hub. This is more than a Retail Manager role — it’s an opportunity to make a meaningful difference in the local community while driving the success of a busy, multi-purpose store.

Our Donation Centre operates as a retail store, offering a wide range of donated goods alongside a selection of bought-in products. In partnership the  Community Hub creates a safe and welcoming environment where members of the community can access information about a range of support services provided by the Retail Manager as a Trained Brand Ambassador.

Job Description

Key Responsibilities

• Build strong relationships with the local community groups and businesses, generating links.
• Deliver monthly large-scale events across the hub and store, taking ownership and responsibility for organising the events and working with other members of the Community Hub team to maximise opportunities and generate additional income.
• Support all activity through consistent social media promotion, liaising with the Retail Communications Lead and Social Media Team as required.
• Maximise sales by maintaining high standards of display and layout in the store and realistic prices are obtained on donated items.
• Support the District Manager in the recruitment of staff and Volunteers.
• Ensure all financial reporting and management, cash handling, daily banking and security procedures are followed.
• Support the stores eBay and digital marketplace operations.

Key criteria

• Brand Knowledge-Understand the Marie Curie services we offer and direct those seeking our support to the most appropriate point of contact
• Ability to provide excellent customer service and build strong relationships with local residents, community
• Experienced in motivating and influencing others
• Strong attention to detail and ability to manage multiple activities
• Comprehensive retail management experience preferably in fashion/clothing, including merchandising and display

Please see the full job description here and our candidate pack here 

For more information or an informal chat please contact [email protected]

Qualifications

Additional Information

Vacancy type: Permanent, full time  

Location: Gloucester Road store

Salary: £25,000, per annum + benefits  

Hours per week: 35h 

Closing date: 21st September. We are reviewing applications as they come in so early applications are encouraged.   

Application Process  

• To apply, please use the "I'm interested" link to send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie. 

• In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18. 

Benefits you’ll love:  

• 25 days annual leave (exclusive of Bank Holidays)  

• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)  

• Loan schemes for bikes; computers and season tickets  

• Continuous professional development opportunities 

• Industry-leading training programmes  

• Wellbeing and Employee Assistance Programmes  

• Enhanced bereavement, family friendly and sickness benefits  

• Access to Blue Light Card membership  

• Subsidised Eye Care  

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding.  We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.  We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [email protected].

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.