Retail Engagement Center Consultant (German Speaking)

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Elevate Your Career in Automotive Aftersales!

Are you a technical expert with a passion for helping others? Do you thrive in problem-solving and delivering top-tier support? Join our team and play a crucial role in shaping the retailer experience!!
 

About the Role

As Retail Engagement Center Consultant, you will be the first contact for authorized service partners in aftersales topics—supporting retailers with technical inquiries, warranty assessments, and systems support. Your expertise and dedication will ensure outstanding service delivery, helping retailers resolve requests efficiently and successfully.

Key Responsibilities:

Retailer Support & Case Ownership

• Provide accurate technical advice and solutions via ticketing systems or other communication platforms in the retailer’s local language.
• Manage enquiries with full ownership, ensuring resolution or escalation within defined lead times.
• Maintain professional communication with retailer personnel at all levels.

Technical Support

• Analyze retailer requests and identify key technical or diagnostic issues.
• Deliver precise technical assistance to support retailers in resolving concerns.
• Proactively follow up on existing cases and escalate complex issues.
• Act as a field engineer, providing retailer on-site support when required.

Warranty Support

• Assess and follow up on retailer warranty claims and pre-authorizations submitted electronically.
• Process non-warranty claims, including roadside assistance provider claims and retailer claims for service packages.
• Ensure necessary documentation is properly managed to support claims efficiently.

Aftersales Process Support

• Respond to workshop process inquiries from retailers.
• Guide retailers on where to find important documentation and information.
• Provide consultation on warranty and policy processes, including claims and pre-approvals.
• Assist in market activation of OEM field measures and related processes.

Systems Support

• Manage user access for aftersales systems.
• Address inquiries on system features and functionalities.
• Troubleshoot system malfunctions, escalating to IT support when needed.
   

Working Pattern:

40 hours per week, Monday to Friday (8:30 – 17:00)
Flexible working environment, including work-from-home days

What We Offer:

Relocation Package available for candidates outside of Hungary
Regular training & access to career progression opportunities within a global network
Regular social events and a vibrant team atmosphere
Modern office in Budapest – a professional yet relaxed working environment
Extensive onboarding program to ensure success in your role

Join us and make an impact in the world of automotive aftersales! Apply now and become a key part of our team.

Qualifications

Education & Expertise

• Bachelor’s or Master’s degree in automotive, engineering, or electrical fields.
• 2-5 years experience in technical support, warranty assessment, or related fields.
• Strong diagnostic and analytical skills to identify root causes and provide effective solutions.

Languages & Communication

• Fluent in German and advanced English is a must (written and spoken).
• Strong ability to work with technical documentation and tools.
• A customer-focused mindset and willingness to help retailers navigate challenges.

Bonus Skills

• Experience with electric vehicle platforms and automotive case management applications is advantageous.
• Familiarity with aftersales processes and warranty systems is beneficial.

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: 

• Consumer Engagement 

• Parts, Accessories & Service Performance 

• Actionable Insights 

• Repair Optimization & Compliance 

• Learning Solutions 

• Distribution & Sales Performance 

Our proven track record means that we now partner with almost every car manufacturer on the market. 

The MSX Purpose 

To empower Movers and Makers to thrive in our ever-changing world 

The MSX Mission 

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. 

The MSX Vision 

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. 

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.