Retail ITAD Tech

JOB SUMMARY

Do you like taking things apart to see how they work?  If something electronic breaks, are you the one who figures out what's wrong and fixes it?  Do you love computers?   If yes keep reading, we have a great opportunity for you to get into the IT world!!

If you want to learn about all different types of technology, then this is the right job for you. Dymin seeks a driven eager-to-learn Full-Time Bench Technician to join our team. As a Bench Technician, you will diagnose, repair, and maintain various technology devices, including desktops, laptops, gaming PCs, and other electronic equipment. Your technical expertise and customer service skills will ensure the smooth operation of our client's devices and provide them with exceptional support.

DUTIES AND RESPONSIBILITIES

Duties and responsibilities are below, with a detailed description and the percentage of time spent on them. Essential duties will be marked with an asterisk.

* Bench Technical Work - 45%

• Working with other technicians to diagnose, troubleshoot, repair, or replace hardware and software issues on laptops, desktops, etc. 
• Working onsite in customers' homes/offices to diagnose, troubleshoot, repair, or replace hardware and software issues on laptops, desktops
  Resolve software conflicts, viruses, and malware infections using appropriate tools and techniques.
• Configure operating systems, drivers, and software applications based on client requirements.
• Assisting in repairs and learning different industry techniques.

* Customer Service - 30%

• Collaborate with customers to understand their technology needs and provide technical assistance and guidance.
• Follow-up calls to customers on questions or status of tickets.
• Working the POS system and addressing people at the front counter.

Misc. Task - 25%

• Shredding hard drives
• Anything other than what is listed above to help push revenue in the Retail / ITAD Department.
• Handle shipping
• Process incoming electronic recycling
• Complete recycling pickups
  

What We're Looking For:

Must-Haves:

• Valid driver’s license and proof of auto insurance.
• Must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines
• Ability to stand, walk, push, pull, squat, bend, and reach during shifts
• Ability to lift up to 50 pounds
• Ability to use carts, dollies, hand trucks, and other gear to move items around

Nice-to-Haves:

• Experience working with computers, servers, and other electronic devices
• Basic understanding of computer software installation and use
• Experience with Microsoft Office suite: Word, Excel, Teams, and Outlook
• A passion for tinkering: working hands-on to find solutions

Our Core Values:

• Solve It Think creatively, don’t accept workarounds, offer solutions, identify inefficiencies, be proactive, and focus on what you CAN do.
• We Know Our Stuff Love figuring out how things work, research, experiment, and continually improve.
• Enter the Danger
  Question tradition, try new things, embrace mistakes as learning opportunities, and make decisions.
• Evolve or Die Drive growth for yourself and others, adapt to change, and inspire and support your team.
• Do the Right Thing Do what makes you proud, strive for justice, and always act in our clients' best interests.
• Own It Be accountable, take ownership, see tasks through to the end, and take initiative.

Why You'll Love Working Here:

• Comprehensive medical and dental insurance, 401(k) with employer match, and paid time off.
• Upward Mobility, our sister company is a growing MSP
• Be part of a supportive, friendly team that values collaboration and continuous learning.

Note:

This job description isn’t set in stone. Things can change, and you might be asked to take on new responsibilities as needed.  We are a growing company with growth opportunities and commitment to culture!