Retail Process & Compliance Manager

Overview

As the Retail Process & Compliance Manager you will own and strengthen the Retail Process & Compliance framework across UK and Ireland stores, ensuring operational standards are clear, current and consistently applied. The role protects customers, colleagues and the business by governing key retail processes, assuring compliance, identifying risk and offering a subject matter expert service to the business. This includes defining standards, managing audit and assurance activity, overseeing corrective actions and providing insight that helps Retail and Operations leaders improve consistency, reduce risk and strengthen store execution.

What's in it for you?

• Discretionary annual bonus up to 20%
• 33 days' holiday (including bank holidays, 5 of which can be taken flexibly)
• Hybrid working with up to 2 days working from home
• Flexible start and end times around core working hours
• Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
• EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle
• Up to 14% employer pension contributions
• Life cover up to 4x your salary
• Health cash plan and discounted gym memberships (up to 25% savings)
• 20% discount at Screwfix and B&Q

Responsibilities

• Own and maintain the Retail Process & Compliance framework across UK and Ireland stores, ensuring standards are clear, current and consistently applied.
• Consult on business proposals through the lens of a store colleague, assessing impacts and providing solutions to ensure operational efficiency is optimised whilst securing the benefits of the change.
• Define compliance standards, audit methodology and governance controls for key retail processes, including Challenge 25 and age-restricted sales.
• Design, manage and continuously improve audit and assurance programmes to monitor compliance, identify risk and test control effectiveness.
• Use audit findings, compliance data and operational insight to produce clear reporting, dashboards and recommendations that help leaders reduce risk, improve consistency and strengthen store execution.
• Govern corrective actions arising from audits, ensuring issues are tracked, escalated and resolved in a timely and sustainable way.
• Build strong partnerships with Retail, Legal, Health & Safety, Loss Prevention, Finance and Kingfisher Audit to ensure standards remain aligned to business, legal and regulatory requirements.
• Maintain accurate governance records, evidence and audit documentation to support compliance assurance and audit readiness.
• Lead, coach and develop team members, setting clear priorities, standards and expectations that support strong delivery and continuous improvement.

Qualifications

• Retail operations, compliance, audit or governance experience.
• Strong understanding of retail processes and legal compliance.
• Experience designing and analysing audit programmes.
• Advanced reporting and analytics skills, including Power BI and Excel.
• Strong stakeholder management and communication skills.
• Experience identifying and managing operational risk.
• Experience in multi-site retail environments.
• Knowledge of Challenge 25 and age-restricted sales legislation.

At Screwfix, Your Wellbeing Comes First:

Financial wellbeing

• Wagestream access to track earnings and save
• Access to the Kingfisher Share Scheme
• Colleague support fund
• Exclusive offers and discounts via our Hapi app
• Cycle-to-work scheme and savings on bikes

Every day benefits

• Career progression and development programmes
• Coaching and mentoring to help you thrive
• Access to wellbeing resourcing including PepTalk
• Support networks available  

Recruitment Process

We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a call or Teams video for an informal chat about the role, and to see if we’re a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have.

We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you.

Sustainability at Screwfix

We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.

We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.

Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application.

NO AGENCIES PLEASE 

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