Retail Sales Support Specialist

Company Description

From Orders to Accounts: Start Your Sales Career at Charlie's! 

Looking for a career where you’re at the center of it all—connecting with customers, keeping orders moving, and making sure nothing falls through the cracks? This is it.

The Retail Sales Support role is a hands-on opportunity to learn the business from the ground up. You’ll work closely with customers, sales reps, and operations while building the skills and experience needed to grow into a successful sales career. 

Who We Are:

Charlie's Produce is the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie’s was founded in quality, and we are proud that it is still our focus. With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like-minded individuals to help further our goal to enhance our communities through quality produce.

What We Offer:

•  An amazing company culture!
•  Medical/Dental/Vision on the first of the month following hire.
•  ESOP (Profit Sharing) and 401(k).
•  Paid vacations, paid holidays.
•  Coverage under State Sick Leave.
•  100% Prepaid College Tuition for employees and their dependents.
•  Employee assistance program (EAP).

Additional Compensation Details: 

• $23/hour starting rate.
• Potential 90-day performance-based raise.
• Yearly review with possibility of increase based on performance and tenure.

Job Description

Retail Sales Support Specialist – Produce & Deli

Are you passionate about fresh food and providing outstanding customer service? Do you have experience in produce, deli, grocery, or foodservice and enjoy helping customers find the right products?

We're looking for a Retail Sales Support Specialist to join our team. In this role, you'll be the primary point of contact for retail customers, supporting deli sales each morning and retail customer orders each afternoon. You'll use your knowledge of fresh products, ordering processes, and customer service to help customers receive the right products at the right time.

If you thrive in a fast-paced environment and enjoy building relationships while working with fresh produce and deli products, we'd love to meet you.

What You'll Do

• Build strong relationships with retail customers by providing responsive, friendly service
• Contact assigned customers each day to collect and enter produce and deli orders
• Process new orders, order changes, cancellations, and credits accurately
• Answer customer questions about products, pricing, availability, and promotions
• Recommend seasonal products and communicate inventory updates
• Coordinate with Sales, Purchasing, Warehouse, and Operations to ensure accurate order fulfillment
• Resolve customer concerns quickly while maintaining a high level of service
• Perform warehouse walks to monitor inventory, product quality, and availability
• Stay informed on seasonal produce, deli offerings, and market trends
• Maintain accurate customer records and order information using company systems
• Support additional sales and operational projects as needed

What Makes You Successful

• Experience working in a produce department, deli, grocery, foodservice, or wholesale produce environment
• Knowledge of fresh produce, deli products, food quality, or inventory management
• Passion for delivering exceptional customer service
• Comfortable communicating with customers by phone and email throughout the day
• Strong attention to detail with order entry and pricing accuracy
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong problem-solving and follow-through skills
• Team-oriented with the ability to collaborate across departments
• Comfortable learning new systems and technology
• Proficient with Microsoft Office (Excel, Outlook, Word, Teams)

Qualifications

Preferred Experience

We're especially interested in candidates with experience as:

• Produce Clerk
• Produce Manager
• Deli Clerk
• Deli Manager
• Grocery Department Lead
• Grocery Buyer
• Foodservice Customer Service Representative
• Produce Buyer
• Wholesale Produce Sales Support
• Restaurant Supply Customer Service Representative
• Fresh Foods Associate

Experience with inventory management, order entry, ERP systems, or wholesale distribution is a plus.

Qualifications

• High school diploma or GED
• Reliable attendance and punctuality
• Ability to work in a fast-paced, customer-focused environment

Additional Information

All your information will be kept confidential according to EEO guidelines.

This is a safety-sensitive position.

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

We do not provide H1-B sponsorships at this time.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com)

Charlie's Produce is an Equal Opportunity Employer

Visit our Employment Page for more details or to view our privacy center: https://www.charliesproduce.com/careers/

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