Retail Team Leader

uk-merlinentertainments
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📍 Warwickshire-Warwick, UKFULL TIME💰 GBP 14+

About this role

What you'll bring to the team

Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests? Come work in a castle as a Retail Team Leader and start your greatest adventure!

We’re on the lookout for a dynamic and driven individual to take charge of our retail gift shops. As a Retail Team Leader, you’ll ensure smooth daily operations, maintain high store standards and unleash your creativity to explore new and exciting revenue opportunities.

In this role, you'll be more than just a leader, you’ll be a coach, a motivator and a key player in driving sales and delivering exceptional customer service. With no two days the same, you’ll be involved in everything from stock control and visual merchandising to food hygiene audits and shop upkeep.

This is a 64-acre site with units positioned all around this area which has different gradients, the successful applicant would be required to be positioned at all retail outlets and be comfortable in doing so.

This will be a fixed term (contracted to January 2028), working over 5 days, which will include weekends and bank holidays, plus evening shifts.

Qualifications & Experience

  • Experience as a Retail Supervisor or Team Leader (desirable)
  • High levels of pro-activity within an operational setting with problem solving skills
  • Experience within a fast-paced customer facing environment
  • Have been involved with organising, motivating, and coaching a team
  • A passion for retail and a keen eye for detail
  • Confident using Microsoft Office, PowerPoint and Excel.

Benefits

  • Monthly Bonus based on guest satisfaction
  • 25% discount in our retail shops and restaurants
  • 40% off LEGO online
  • Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
  • Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.95/Hr.

Frequently Asked Questions

What is the salary for the Retail Team Leader role at uk-merlinentertainments?
The listed salary for this Retail Team Leader position at uk-merlinentertainments is GBP 14+. This is an FULL TIME role.
Where is the Retail Team Leader position at uk-merlinentertainments located?
This Retail Team Leader role at uk-merlinentertainments is based in Warwickshire-Warwick, UK. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Retail Team Leader role at uk-merlinentertainments full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Retail Team Leader role at uk-merlinentertainments.
How do I apply for the Retail Team Leader position at uk-merlinentertainments?
Click the "Apply Now" button on this page. You will be redirected to uk-merlinentertainments's official application portal hosted on icims where you can submit your application directly.
When was the Retail Team Leader job at uk-merlinentertainments posted?
This Retail Team Leader position at uk-merlinentertainments was posted on Aug 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Retail Team Leader
uk-merlinentertainments · 💰 GBP 14+
Apply for this role ↗

You'll be redirected to uk-merlinentertainments's official application page on icims.