Retirement Initiatives Specialist

Position Summary

The Retirement Initiatives Specialist acts as a key resource in operations, initiatives, and projects related to retirement benefits administration according to Company guidelines, client needs, and regulatory requirements.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities

• Serves as subject matter expert on complex issues, processes, or regulatory requirements related to the administration of Retirement Benefits for assigned location(s).
• Remains current on processes and objectives of all operational Retirement Benefits roles within assigned location(s). Temporarily assumes duties and responsibilities of vacant roles, as needed, to ensure business continuity and satisfaction of SLA’s.
• Maintains current knowledge of applicable Plan(s) and effectively applies that knowledge in the execution of Retirement Benefits operations, initiatives, and projects.
• Serves as key resource in projects and initiatives related to retirement benefits administration. Keeps leadership apprised of progress towards objectives, goals, and milestones; regularly provides status reports and metrics.
• Provides training on systems, processes, Plan changes, new clients, or the operational duties of other Retirement Benefits roles, as needed.
• Reviews calculations, data, and reports related to the administration of retirement benefits.
  • Ensures accuracy of calculations and completeness of information according to Plan guidelines and regulatory requirements.
  • Checks that data and successive reports are balanced.
  • Alerts leadership of missing or inaccurate data. Provides summary of findings.
• Gathers information or conducts research for recurring or special projects related to retirement benefits operations. Interfaces with Client Services, Plan professionals, or Operations leadership regarding findings, as needed.
• Communicates suggestions and perspective on opportunities for operational or procedural improvements to leadership.
• Performs other duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• Three years of experience in retirement benefits operations with understanding of multiple operational roles.
• Understanding of calculations related to retirement benefits administrations with the ability to recognize and resolve inaccuracies, omissions, or issues of noncompliance.
• Ability to work independently to complete tasks as assigned, successfully meeting objectives and deadlines consistently
• Possessing the professional maturity, operational acumen, and personal integrity of a role model.
• Strong work ethic and the ability to work effectively in a team environment.
• Highly developed commitment to customer satisfaction.
• Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.     
• Ability to communicate clearly and professionally, both verbally and in writing.
• Strong understanding of discretion and the appropriate handling of sensitive information.
• Solid organization skills with an attention to detail.
• Computer proficiency including MS Office tools and applications.

Preferred Qualifications

• Experience working in a third-party administrator or Taft-Hartley environment.
• Experience working on projects meeting deliverables and milestones.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.  Duties, responsibilities and activities may change at any time with or without notice.

Working Conditions/Physical Effort

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Disability Accommodation

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you.

Zenith American Solutions

Real People. Real Solutions. National Reach. Local Expertise.

We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.

We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!