Revenue Cycle Team Lead | Payment Posting, AR & Insurance Reconciliation

About the Role

Child and Family Development is seeking an experienced Client Accounts Coordinator to lead accounts receivable operations and client account workflows for our pediatric practice in Charlotte, NC. This is a senior-level position ideal for a detail-oriented, analytical professional with a background in AR management, medical billing, or team leadership within a healthcare setting.

You'll be the driving force behind how our team manages client accounts — reviewing data, identifying trends, solving problems, and directing daily workflow priorities to keep our practice running smoothly for the families we serve.

What You'll Do

• Oversee and manage client accounts receivable processes, ensuring timely and accurate account resolution
• Review account data and billing reports to identify trends, discrepancies, and opportunities for process improvement
• Integrating new technology, software, processes or AI enabled workflows to allow for cleaner claim submission, denial follow up, and appeal submissions. 
• Direct daily workflow priorities for the accounts team, ensuring deadlines and service standards are met
• Serve as a point of escalation for complex account issues, applying strong problem-solving and analytical skills
• Lead, mentor, and coordinate team members, drawing on prior team lead or supervisory experience
• Collaborate with clinical and administrative staff to streamline client account communication
• Monitor key performance metrics related to collections, aging accounts, and account accuracy
• Maintain compliance with healthcare billing regulations and pediatric practice standards

What Success Looks Like

• Accounts receivable aging is consistently reduced, with fewer accounts slipping into past-due status
• Client account issues are resolved quickly and accurately, with minimal escalation to leadership
• The accounts team operates with clear priorities, hits deadlines, and runs smoothly day to day
• Trends and discrepancies in account data are caught early and addressed before they become larger problems
• Families and clinical staff experience clear, timely communication around account matters
• Team members you lead feel supported, informed, and equipped to handle their workload

What We're Looking For

• Prior experience in accounts receivable (AR) management, medical billing, or client account coordination
• Demonstrated team lead or supervisory experience in a healthcare, medical office, or related setting
• Strong analytical and problem-solving skills — comfortable reviewing data and translating it into action
• Prior experience in project management of new software, workflows, and process improvement
• Proven ability to prioritize and direct workflows in a fast-paced, senior-level role
• Excellent communication skills for working with families, clinical staff, and leadership
• Familiarity with pediatric or healthcare practice operations is a plus
• Proficiency with billing/EHR systems and standard office software

Why Join Child and Family Development

• Meaningful work supporting children and families in the Charlotte community
• Senior-level role with real ownership over account operations and process improvement
• Collaborative, mission-driven team environment

Please visit our website at www.childandfamilydevelopment.com and our social media pages for additional information about the company.