Revenue Manager - La Concha Resort

Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958. Epitomizing the fun “Latino Chic” lifestyle, offering stylish amenities and a hot nightlife to all guests. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Key Responsibilities

• Responsible for the Room Revenues of the hotel, focus on financial standards, and ensuring guest satisfaction and product quality standards are met.
• Compiles information, analyzes and monitors actual sales against projected sales.
• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Conducts sales strategy analysis and refines as appropriate to increase market share for all properties.
• Maintains accurate reservation system information.
• Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
• Generates updates on transient segment each period.
• Updates market knowledge and aligns strategies and approaches accordingly.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).
• Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.
• Provides revenue management functional expertise to cluster general managers, leadership teams and market sales leaders.
• Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.
• Manages rooms inventory to maximize cluster rooms revenue.
• Leads efforts to coordinate strategies between group sales offices.
• Uses reservations system and demand forecasting systems to determine, implement and control selling strategies.
• Checks distribution channels for hotel positioning, information accuracy and competitor positioning.
• Provides recommendations to improve effectiveness of revenue management processes.
• Understands and communicates the value of the brand name as it relates to franchise partnerships and revenue management opportunities.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Ensure you have a complete understanding of MARSHA and Opera.
• Responsible for hiring, training and payroll of the department.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Uses sales resources and administrative/support staff effectively.
• Must maximize revenue and occupancy and create a positive team-oriented environment focused on guests.
• Conduct regular operations meeting to discuss routine operational matters, departmental performance targets and guest feedback.
• Be responsible for maximizing profit through the consistent delivery of the highest standard of service and financial controls.
• Knowledge of the Marriott Rewards program.
• Understand how the Group Sales department and Front Desk relate to the Reservations Department.
• Understand how the Worldwide Reservation Centers function in relation to the hotel.
• Have knowledge about room rates, packages, discounts, and promotions and know how to handle each.
• Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Utilizes all available on the job training tools for employees.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Qualifications

• Hospitality oriented
• Bachelor’s degree in Hotel and Restaurant Management or Hospitality Management is a strong plus but not required.
• Have Opera PMS and MARSHA skills.
• Must possess excellent written and oral communication skills, strong leadership skills, analytical and problem-solving skills, good customer service skills and multitasking skills.
• Able to handle difficult situations effectively
• Able to work quickly and efficiently, especially under pressure
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Fully Bilingual (Spanish/English).

Benefits

• 401(k)

• Employer Contribution to 401(k)

• Health Insurance

• Vision Insurance

• Dental Insurance

• Paid Holidays

• Employee Discount

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Responsibilities

- Responsible for the Room Revenues of the hotel, focus on financial standards, and ensuring guest satisfaction and product quality standards are met.
- Compiles information, analyzes and monitors actual sales against projected sales.
- Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Generates and provides accurate and timely results in the form of reports, presentations, etc.
- Conducts sales strategy analysis and refines as appropriate to increase market share for all properties.
- Maintains accurate reservation system information.
- Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
- Generates updates on transient segment each period.
- Updates market knowledge and aligns strategies and approaches accordingly.
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).
- Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.
- Provides revenue management functional expertise to cluster general managers, leadership teams and market sales leaders.
- Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.
- Manages rooms inventory to maximize cluster rooms revenue.
- Leads efforts to coordinate strategies between group sales offices.
- Uses reservations system and demand forecasting systems to determine, implement and control selling strategies.
- Checks distribution channels for hotel positioning, information accuracy and competitor positioning.
- Provides recommendations to improve effectiveness of revenue management processes.
- Understands and communicates the value of the brand name as it relates to franchise partnerships and revenue management opportunities.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Ensure you have a complete understanding of MARSHA and Opera.
- Responsible for hiring, training and payroll of the department.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Must maximize revenue and occupancy and create a positive team-oriented environment focused on guests.
- Conduct regular operations meeting to discuss routine operational matters, departmental performance targets and guest feedback.
- Be responsible for maximizing profit through the consistent delivery of the highest standard of service and financial controls.
- Knowledge of the Marriott Rewards program.
- Understand how the Group Sales department and Front Desk relate to the Reservations Department.
- Understand how the Worldwide Reservation Centers function in relation to the hotel.
- Have knowledge about room rates, packages, discounts, and promotions and know how to handle each.
- Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Utilizes all available on the job training tools for employees.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.