Rides Guest Services and Operations Assistant

Job Description 

Location: Hakuba, Japan

Dates:  November, 2026 - April 2027 (exact dates TBC) - Seasonal, Full-time 

Salary: From ¥1800 per hour

About us: 

Rhythm is about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at Rhythm is more than a job, it's an experience you will have forever.

The Role:
Our Rides Guest Services team is key to giving our guests an epic experience – listening to each customer’s needs and goals and using deep product knowledge to recommend the best on-snow lesson or guiding experience. In this combined role you’ll also keep our Snowsports operation running smoothly, supporting the day-to-day logistics, administration and on-mountain coordination that get every lesson started on time. It’s a varied, fast-paced role that sits at the heart of both the guest experience and the operation behind it.

Key Responsibilities and Duties:
Guest Services

• Process lesson enquiries received via email, phone, our booking system.
• Assist and advise customers on the best on-mountain experience for their goals and ability level,

upselling where appropriate.

• Proactively listen to, communicate and resolve customer feedback, escalating to a supervisor where needed.
• Maintain up-to-date knowledge of our products and services and complete all booking processes accurately.
• Professionally liaise with our booking partners in the resort so shared guests enjoy a seamless

experience.

Operations & program support

• Assist with the organisation and logistics of the Privates and Training programs, and other Snowsports programs as needed.
• Collaborate with the operations team to deliver a successful daily line-up, ensuring all lessons begin on time and as expected.
• Liaise with instructors to help locate guests and resolve any issues that arise during lesson time.
• Drive guests or instructors to their lesson start location as needed, including in an emergency.
• Assist with vehicle logistics and process, including daily key handover for product and other support.

Administrative support

• Prepare and distribute reports, memos and other documents related to Snowsports operations.
• Provide general administrative support – data entry, filing and record-keeping.
• Assist with staff scheduling, timekeeping and payroll processes as needed.
• Support the team Managers and contribute to improving operational procedures and systems.
  
  

What you need to succeed:

• A passion for the mountains, our community and our sport – and a fire for passing it on to others.
• Previous experience in a customer service or administrative role, ideally in snowsports or outdoor recreation.
• Ability to work with minimal supervision under pressure, with strong verbal and written communication skills.
• Strong organisational and time-management skills, with the ability to prioritise and meet deadlines.
• A detail-oriented mindset ensuring accuracy across bookings, data and tasks. • A solid understanding of skiing and snowboarding progression, so you can confidently coordinate the right experiences.
• Proficiency with Google Workspace and general computer systems for data entry, scheduling and record-keeping.
• A collaborative approach, working effectively with staff across departments.
• A valid Japanese or International Driving Licence (IDL) and happy to drive Rhythm vehicles.
• Good knowledge of the local Hakuba area is a bonus.
  
  

The Perks and Benefits:

As a Rhythm employee, you’ll experience the same legendary hospitality we extend to our guests. We’re passionate about looking after our crew, and here are just a few of the perks you’ll enjoy when you join our team:

• Live, Work, and Play in Paradise: Immerse yourself in one of the world’s top mountain resorts.
• Work with a Legendary Crew: Join a team that’s passionate, fun-loving, and deeply connected to the industry.
• Subsidized Staff Accommodation: Affordable housing options and housing assistance to help you settle in.
• Epic Social Scene: From team ride days and department dinners to staff parties, events, and day trips, our social calendar is packed with opportunities to connect and unwind.
• Wellness and Lifestyle Benefits: Access the Rhythm Wellness program, enjoy free snowsports or bike demos, and take advantage of generous store discounts for you, your friends, and your family.

At Rhythm, we work hard, but we play even harder. If you know anyone who’s worked with us before, they’ll tell you this isn’t just a job- it’s an experience of a lifetime. Our fun, supportive culture is the heart of everything we do because people like you make Rhythm what it is.