Risk Subject Matter Expert

Company Description

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry.

Read more about who we are and what we do here: www.playtechpeople.com 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Job Description

Playtech Managed Services is looking for a responsible Risk Subject Matter Expert to join our team at Playtech's new Brazilian Playtech Managed (PTMS) Services in São Paulo – SP. If you have strong decision-making and strategic thinking skills, we want to hear from you! 

OBS: Please, send your resume in English.

Your influential mission. You will... 

• Act as the Risk Operations SME for complex, high-risk, and sensitive cases.
• Serve as the primary escalation point, providing consistent risk-based decisions.
• Support the Risk Desk Manager in driving operational excellence and quality standards.
• Review and enhance risk policies, procedures, and operational frameworks.
• Analyze emerging risks, customer activity, and operational trends to provide recommendations.
• Identify opportunities for process improvements, automation, and efficiency gains.
• Mentor analysts and team leaders through coaching and knowledge-sharing initiatives.
• Collaborate with Compliance, Product, Payments, Data, and Customer Operations teams.
• Maintain accurate documentation, guidance materials, and knowledge resources.
• Support training, onboarding, and continuous development programs within Risk.
• Promote a culture of quality, ownership, critical thinking, and customer-focused risk management.
• Produce and analyze risk reports, identifying trends and opportunities for improvement.

Qualifications

Components for success. You... 

• Are fluent in English.
• Are a fluent Brazilian Portuguese speaker.
• Have 2 years of previous experience in a similar role
• Have an excellent knowledge of the risk and payments field.
• Possess strong decision-making and communication skills.
• Are a team player with leadership skills.

Additional Information

Thrive in a culture that values...

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• A commitment to innovation and excellence.
• A diverse and inclusive workplace where everyone is welcome.
• Comprehensive benefits and competitive compensation.

HOW TO APPLY?

Please upload your up to date resume in English and add a brief motivation letter covering your goals and your current experience. You can write it in the comment section at the end of the application page (under "your message to the hiring manager").

Join our team at Playtech's new Brazilian office, where we work together to support and enhance our live products and services. Be part of a global, dynamic and innovative team that values collaboration, continuous learning, and excellence.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

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