RMA Technician
About this role
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Sensus, a Xylem brand, is looking for an RMA Technician to support product testing, troubleshooting, and failure analysis for returned equipment at our Morrisville, NC location. This role works closely with customers and internal teams to diagnose product issues, document findings, and assist with repair evaluations and reporting.
What your day will look like as an RMA Technician
The RMA Technician will be responsible for testing, diagnosing, and evaluating returned products using standard engineering and troubleshooting techniques. This position includes hands-on hardware testing, failure analysis, repair support, and detailed reporting of findings. The ideal candidate is detail-oriented, highly organized, and comfortable working with electronic testing equipment and technical documentation.
This position primarily works standard day shift hours in an office and lab environment with a regular 40-hour work week.
Benefits for RMA Technicians
Health, Dental, and Vision insurance available on your 1st day of employment
Generous retirement savings plan
Generous PTO package and paid holidays
Career progression and development plans
Company wellness, rewards and recognition, and employee discount programs
Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits package. If you believe that we would be the right fit for you, please apply today.
Position Requirements for RMA Technicians
Associate degree in Electrical Engineering Technology or related field preferred
High School diploma with military electronics/avionics training or related experience considered
Strong mechanical and electrical aptitude
Experience troubleshooting and testing electronic equipment preferred
Ability to use electrical testing equipment such as multimeters and oscilloscopes
Experience with Microsoft Office applications
Ability to read technical drawings, schematics, and assembly documentation preferred
Strong organizational skills with the ability to manage multiple priorities
Ability to work independently and in a collaborative team environment
Hand soldering experience or IPC/JEDEC certification is a plus
Ability to sit, stand, bend, and move throughout the facility as needed
Ability to work safely in an office and lab environment
Job postings will include a wide salary range, with each role's pay falling within that range. Actual starting salary is based on factors such as skills, experience, location, and market conditions.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
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