Shop Clerk
mohegan
Room Service Customer Service Representative
mohegan· 200_Mohegan_Sun Mohegan Tribal Gaming Authority - Mohegan Sun
About this role
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Position Summary:
This position is responsible for servicing in-room dining guests according to specific department policies and procedures and steps of service.
Primary Duties and Responsibilities: includes but not limited to:
- Answers the phone and accurately documents customer orders into the point of sale system
- Actively up-sells products and uses endorsements at all appropriate service opportunities
- Provides helpful information about food and beverage items as well as other casino amenities
- Tenders all guest transactions to cash, comp, coupon, credit card or ticket
Secondary Duties and Responsibilities:
- Assists other Room Service staff with general operation procedures
- Assists guests by connecting them to other departments including, the Front Desk, Housekeeping, etc.
- Maintains a clean and organized work station according to department policies and procedures
Minimum Education and Qualifications:
- Previous experience in fast food or restaurant service
- Previous guest service experience
- Point of sale (POS) tendering knowledge
Competencies: Incumbent will master the following competencies while in this position:
- Excellent written and verbal communication skills
- A thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
- Excellent customer service skills
- Thorough knowledge of point of sale system
- Thorough knowledge of guestroom numbers/names, locations and hours of property-wide operations
- Thorough knowledge of Room Service menu, condiment requirements, proper food presentation and wine selection
Training Requirements:
- Outlet-specific standard operating procedures
- Point of sale system
Physical Demands and Work Environment:
- Must be able sit for extended periods of time
- Must be able to work in a fast paced environment with frequent interruptions
- Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.
Work Shift:
RegularKnock, knock. Hear that sound? That's opportunity!
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
Frequently Asked Questions
Is the salary disclosed for the Room Service Customer Service Representative position at mohegan?
The salary for this Room Service Customer Service Representative role at mohegan is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Room Service Customer Service Representative position at mohegan located?
This Room Service Customer Service Representative role at mohegan is based in Uncasville, CT. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Room Service Customer Service Representative role at mohegan full-time or part-time?
This is listed as a On Call position. It is posted as a Room Service Customer Service Representative role in the 200_Mohegan_Sun Mohegan Tribal Gaming Authority - Mohegan Sun department at mohegan.
Which team or department does the Room Service Customer Service Representative at mohegan belong to?
This Room Service Customer Service Representative position is part of the 200_Mohegan_Sun Mohegan Tribal Gaming Authority - Mohegan Sun department at mohegan. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Room Service Customer Service Representative position at mohegan?
Click the "Apply Now" button on this page. You will be redirected to mohegan's official application portal hosted on workday where you can submit your application directly.
When was the Room Service Customer Service Representative job at mohegan posted?
This Room Service Customer Service Representative position at mohegan was posted on Aug 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Room Service Customer Service Representative
mohegan
You'll be redirected to mohegan's official application page on Workday.