Rooms Controller - Condado Vanderbilt Hotel

Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Key Responsibilities

• Ensures the optimal allocation of guest rooms, balancing inventory, and maximizing occupancy levels. 
• Coordinates the room inventory (room assigments, room status) between the front desk, housekeeping, reservations, and other departments. 
• Manage and allocate guest rooms based on reservations, guest preferences, and special requests.
• Monitor room availability and occupancy levels to optimize room assignments.
• Coordinate with housekeeping to ensure timely room readiness and updates on room status.
• Handle overbooking situations and arrange alternative accommodations when necessary.
• Ensure that guest requests and preferences are met, including special accommodations, room upgrades, and VIP arrangements.
• Resolve guest issues related to room assignments, providing solutions and maintaining guest satisfaction.
• Communicate effectively with guests regarding room availability, changes, and special arrangements.
• Coordinate with the sales and events teams to manage group reservations and room blocks.
• Liaise with the maintenance team to address and resolve room-related issues promptly.
• Maintain accurate records of room assignments, changes, and guest preferences.
• Prepare reports on room occupancy, guest preferences, and special requests.
• Assist in training and mentoring new team members on room control procedures.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. 
• Develop and maintain positive working relationships with others, support the team to reach common goals.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Perform other duties as assigned by the supervisor. 

Qualifications

• Hospitality oriented
• High school diploma or equivalent; a degree in Hospitality Management is preferred
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Proficiency in hotel management software and Microsoft Office
• Able to work quickly and efficiently, especially under pressure
• Must be able to be standing for extended periods
• Flexibility to work various shifts, including weekends and holidays
• Bilingual (Spanish / English).

Benefits

• 401(k)

• Employer Contribution 401(k)

• Health Insurance

• Vision Insurance

• Dental Insurance

• Life Insurance

• Paid Holidays

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Responsibilities

- Ensures the optimal allocation of guest rooms, balancing inventory, and maximizing occupancy levels. 
- Coordinates the room inventory (room assigments, room status) between the front desk, housekeeping, reservations, and other departments. 
- Manage and allocate guest rooms based on reservations, guest preferences, and special requests.
- Monitor room availability and occupancy levels to optimize room assignments.
- Coordinate with housekeeping to ensure timely room readiness and updates on room status.
- Handle overbooking situations and arrange alternative accommodations when necessary.
- Ensure that guest requests and preferences are met, including special accommodations, room upgrades, and VIP arrangements.
- Resolve guest issues related to room assignments, providing solutions and maintaining guest satisfaction.
- Communicate effectively with guests regarding room availability, changes, and special arrangements.
- Coordinate with the sales and events teams to manage group reservations and room blocks.
- Liaise with the maintenance team to address and resolve room-related issues promptly.
- Maintain accurate records of room assignments, changes, and guest preferences.
- Prepare reports on room occupancy, guest preferences, and special requests.
- Assist in training and mentoring new team members on room control procedures.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. 
- Develop and maintain positive working relationships with others, support the team to reach common goals.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Perform other duties as assigned by the supervisor.