Rooms Controller - Hotel Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments. 

At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock. 

THE ROLE 

We are seeking a Rooms Controller to join our team!

In this role, your day is shaped by supervising room inventory, guest accommodation, loyalty program administration, and operational coordination to ensure exceptional guest experience and efficient hotel operations. This role serves as a key liaison supporting the administrative and operational functions of Front Office, Housekeeping, Engineering, Bell Services, Reservations, Accounting, Food & Beverage, and Hotel Leadership.

The Rooms Controller oversees room assignments, rate accuracy, loyalty program transactions, guest folio management, room inventory controls, and administrative support functions while maintaining compliance with brand standards and company procedures. The position requires a strong understanding of hotel systems, revenue management practices, guest recognition programs, and operational workflows.

Every internal interaction becomes a chance to take initiative to offer assistance throughout the property, whether you’re participating in a sound check meeting or coordinating operations,

Your goal is simple: help create an environment where guests feel welcomed, coworkers acknowledged and continue to strengthen our incredible culture.

 WHAT YOU WILL ROCK 

To thrive here, you bring at least two years of prior front office, reservations or revenue experience; ideally within a four‑ or five‑star hotel environment, along with the ability to communicate clearly, stay patient under pressure, and approach every situation with tact and professionalism. You’re comfortable reading instructions, performing basic math, and speaking confidently with coworkers and management. You have previous experience in room inventory, PMS management, rate and reservation accuracy as well as guest folio process and financial controls. You understand the rhythm of lifestyle hotels and loyalty program administration as well as service order coordination. You’re ready to work evenings, weekends, and holidays when the property is at its most vibrant!

This role is active and hands‑on. You’ll spend a good portion of your shift supporting the operational compliance, fulfilling requests and adhering to established credit card policies and procedures. You will ensure all guest information is accurate and maintained in an organized manner. Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank. Receive, track, and follow up on all service requests, problems, and complaints.  Always smile and offer a warm greeting to all.

WHAT YOU BRING, THE HARD ROCK STANDARD 

• You anticipate guest needs and act with intention 

• You deliver service that is both polished and personal 

• You take ownership of every administrative detail of the guest journey 

• You contribute to a collaborative, energized, and high-performing culture 

• You are detail-oriented, highly organized, and thrive in a fast-paced, high-expectation environment. 

• You are a natural leader who communicates effectively, leads with professionalism, and inspires those around you to perform at their best.  

• Your ability to anticipate needs, solve problems, and maintain high standards sets you apart. 

COMPENSATION & BENEFITS 

• This is a union, hourly position 

• We offer a competitive benefits package including medical, dental, vision, paid time off, retirement savings, and employee perks. 

• Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. 

• Applicants must be authorized to work in the United States. 

TAKE THE STAGE 

If you are ready to bring your talent, energy, and individuality to a brand that values both luxury and personality, we invite you to apply and join the Hard Rock Hotel New York Team.

Pay Range: